CT Group Solutions was founded with a vision to provide world-class, superior quality, Information Technology services to businesses Australia-wide. Our growing client base has come to trust and value our expertise, professionalism and tailored service approach.
We have worked hard to create a company that can set the standard for service delivery whilst providing a fulfilling and enjoyable environment for all of our team.
About the role
We are excited to welcome an energetic and motivated Level 1 Service Desk Engineer to our team. This full-time role will be based within our Perth office in Osborne Park where you will provide a mix of remote support to our clients nationwide and occasional on-site support to our Perth-based clients.
The role offers a diverse workload servicing a range of professional service clients, working with a multitude of technologies, ensuring that no two days are the same. This role will suit an efficient, customer-focused engineer looking to grow with us as we expand our national presence.
Responsibilities
* Delivering exceptional customer service support to a variety of environments
* Providing support for a mix of servers, workstations, applications, and Microsoft 365 environments
* Liaise with a range of users, suppliers, software, and hardware vendors to ensure an optimal outcome for our clients
* Ensure end-to-end ownership on support requests, providing regular updates to stakeholders until resolution
* Ensuring all actions and resolutions are documented within our ticketing system
* Contribute to the upkeep of client documentation and knowledge base articles to for common issues
* Escalate to senior team members/leaders when required
Benefits and perks
* A great working environment with a high performing team
* Bonuses on offer for high-performing team members
* A workplace that places value on attitude and initiative, providing opportunities for progression for individuals that put in the effort
* Hybrid working from home arrangements
* A 360-degree feedback and rewards platform that is used daily by the whole team
Skills and experience
* A minimum of 1 year's experience in a IT Support Role
* Experience with the following technologies: Microsoft Windows Server and desktop operating systems, Microsoft Active Directory, RDS, VOIP Telephony
* Experience using ticketing systems
* Strong verbal and written communication skills and professionally presented
* Customer-centric approach
* Have the ability to work and perform under pressure in time-critical scenarios
* Hold current C class drivers license and own car
#J-18808-Ljbffr