THE ROLE The Senior Solutions Systems Officer plays a key role in supporting the Social Services Regulator (SSR) to develop and maintain the systems required to enable data driven regulatory decision making. The Senior Solutions Systems Officer is responsible for leading and managing oversight of SSR's IT infrastructure, providing expert level 3 support for core regulatory systems design and governance, mentoring staff, ensuring system performance/stability and aligning technical requirements with SSR's strategic goals. They must have deep expertise in cloud and security coupled with strong problem solving and documentation skills. The successful candidate will demonstrate strong planning, organisation and administrative capability, along with excellent interpersonal and communication skills. They will represent the divisions professionally when engaging with a broad range of internal and external stakeholders, supporting effective collaboration and enabling leaders to focus on strategic priorities. ACCOUNTABILITIES INCLUDE * Ensuring business needs are met with existing systems including identifying data flows, integration points, validation, security considerations and data management implications for key projects and information services plans. Lead design, enhancements, documentation of business processes and requirements for core business system, Resolve Enterprise. * Management of system performance including implementation of security controls, managing disaster recovery and conducting root case analysis. Develop and maintain system function guidelines and work instructions for system solutions providing technical advice on systems to support data quality improvements. * Ensuring vendors and System Administrators configure and administer the solution as designed, providing technical leadership and performing design reviews. Providing technical leadership, including problem resolution of core regulatory systems. * Managing Project Lifecycle and documentation (user stories, constraints), testing (proofs of concept), and post-launch evolution. Maintenance of Document Management System and develop explanatory documentation to support staff in meeting their record keeping requirements. Please open the position description to read more. HOW TO APPLY Applicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria. Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process. Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening. For more information on working with us and our recruitment process, please contact SSR HR at humanresources@ssr.vic.gov.au. Please apply to submit your interest in this position.