Executive Support Officer – NSW Department of Customer Service
Join to apply for the Executive Support Officer role at NSW Department of Customer Service.
Pay and Benefits
Base pay range: A$99,938.00 – A$110,271.00 per year. Salary includes superannuation and leave loading.
Duration: Temporary until 30 June 2026, with the possibility of extension.
Location: Mckell Building, Haymarket. Hybrid work with an in‐office requirement on Mondays and Wednesdays (subject to policy changes).
Role Overview
Join a fast‐paced NSW Government team where you'll empower senior executives and keep the business running smoothly with top‐notch organisational skills.
We're seeking a dynamic, solutions‐focused professional with a sharp eye for detail who thrives on juggling priorities, managing executive diaries and correspondence, and delivering timely, high‐quality support that drives great decisions and results. You'll play a key role in streamlining administrative processes, safeguarding sensitive information, and championing exceptional customer service every day.
Your Responsibilities
* Assess and prioritise requests to optimise the Senior Executive's and team's time.
* Manage executive diaries, appointments, records, correspondence, travel arrangements and meeting support.
* Draft and prepare correspondence, agendas, minutes, presentations and briefing notes to meet business needs.
* Assist with financial payments, reporting and maintaining up‐to‐date human resources management information.
* Gather, collate and provide background information and reports to support informed decision‐making and planning.
* Champion a positive team culture by supporting collaboration, open communication and continuous improvement.
To Be Successful
* Hold baseline security clearance, and be able to obtain and retain it within six months to work with sensitive government and critical communications information.
* Ensure executives can focus on strategic priorities by expertly managing schedules, information flow and competing demands.
* Enable timely, informed decision‐making through accurate preparation of briefs, reports and correspondence.
* Drive operational efficiency by streamlining administrative processes and maintaining up‐to‐date records and systems.
* Foster a collaborative and positive team environment that supports open communication and continuous improvement.
* Safeguard sensitive information and uphold organisational integrity through diligent, ethical work practices.
* Contribute to the achievement of business goals by proactively anticipating needs and delivering reliable, high‐quality support.
About the Team and NSW Telco Authority
Reporting to the Executive Officer, the role sits within the Office of the Executive Director, Program Delivery (Enterprise) in the NSW Telco Authority. Program Delivery (Enterprise) manages the delivery of the enterprise portfolio, which includes the Broadband, Critical Infrastructure, Network Operations, Business Enablement and Digital Inclusion programs, as well as portfolio prioritisation, portfolio management and program and project execution.
NSW Telco Authority (NSWTA) operates and manages the Public Safety Network to deliver radio communications for frontline responders. It works with emergency services and telecommunications carriers to protect communications assets during emergencies and natural disasters. NSWTA is a delivery agency responsible for over A$1.5 billion in key NSW Government projects that connect communities and support emergency services, coordinating a whole‐of‐government connectivity strategy to bridge the digital divide.
NSWTA operates as a standalone statutory authority within the Department of Customer Service. We promote flexibility and consider part‐time, job share and other arrangements. We're proud of our customer‐centric, people‐first culture and our values of Integrity, Trust, Service and Accountability.
We understand the importance of continuing to learn and grow in your career and provide a range of training and development opportunities to keep up‐skilling and nurturing our people. We're also committed to creating opportunities for job mobility and new experiences within our organisation or the wider public sector.
Job Details
* Seniority level: Entry Level
* Employment type: Full‐time
* Job function: Administrative
* Industries: Administrative and Support Services
Diversity and Inclusion
Belong in our diverse and inclusive workplace. The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact or 02 9494 8351.
Equal Employment Opportunity
NSW Department of Customer Service is committed to equal employment opportunity and supports work participation for individuals with disability. Information on adjustments available for the recruitment process can be obtained by contacting the recruitment team.
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