About Community Accessability
Community Accessability is a registered not-for-profit, charitable organisation that promotes social wellbeing and achievement of life goals for individuals who need support to maintain independence due to ageing, disability or disadvantage. We are committed to helping vulnerable members of the community to stay connected to family, friends, community, culture and personal interests by providing a range of individual and community activities, home supports, social, housing and transport assistance.
Are you our next administration legend? Join our passionate team at Community Accessability, a leading provider of transport, aged care, and NDIS services across Victoria.
We are currently seeking a highly motivated and detail-oriented Transport Operations Officer, to join our team and contribute to our mission of enhancing the well-being of the communities we serve.
Key Responsibilities:
As the Transport Operations Officer, you will play a vital role in learning all aspects of our transport services. Your key responsibilities include:
Customer Service Excellence:
Provide the best customer service, ensuring our clients receive the highest level of care and satisfaction.
Scheduling and Resource Allocation:
Learn to create and prepare schedules to optimise staff and fleet resources, ensuring shifts are adequately filled to meet client care requirements.
Daily Tasks and Administration:
Undertake daily tasks and general administration duties to support the smooth operation of our community transport services.
Compliance Adherence:
Ensure strict adherence to compliance requirements in all operational activities.
Problem Resolution:
Proactively address scheduling conflicts, unexpected staff absences, and other issues to minimise disruptions to client care.
Client and Staff Satisfaction:
Monitor and address client and staff feedback to enhance the scheduling and rostering experience, ensuring high client satisfaction and staff morale.
Documentation:
Maintain accurate records and documentation of all scheduling activities and client interactions for auditing and compliance purposes.
Continuous Improvement:
Learn how to identify and implement improvements in rostering and scheduling processes to enhance efficiency and improve overall service delivery.
Team Collaboration:
Collaborate with other team members and managers to ensure a holistic approach to client care and staff well-being.
Key Selection Criteria:
To excel in this role, you should possess the following knowledge and skills:
Outstanding Communication - Have the ability to talk to people from all walks of life.
Diversity and Inclusion - Ability to relate to individuals from diverse backgrounds and cultures.
Effective Collaboration - Work well in the team environment.
Organisational Skills - Utilise office programs to effectively manage your time.
Technical Proficiency - Proven expertise in using Microsoft Office suite and various computer software applications.
IT Proficiency: - Highly proficient in IT and/or willing to learn.
What we offer:
* Access to salary packaging, meal, and entertainment benefits - up to $15,900 per year tax-free, as well as up to $2,650 of your pre-tax income to pay for meal and entertainment benefits
* Fitness passport offering discounted gym membership
* Blue light card offering discounts at stores such as Woolworths, The Iconic, City Beach, BWS and more.
Requirements for the Role:
* Police check
* Working with Children Check
* Current Driver's license
Community Accessability is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.