Customer Support Specialist
This is an exciting opportunity to join a dynamic team as a Customer Support Specialist. In this role, you will be responsible for managing customer inquiries and resolving issues in a timely and professional manner.
You will work closely with the sales team to ensure seamless communication and provide excellent customer service to our valued clients.
Key Responsibilities:
* Manage customer inquiries via phone, email, or chat
* Resolve customer complaints and issues in a professional and courteous manner
* Collaborate with the sales team to identify and address customer needs
* Provide product information and demos to customers as needed
* Document customer interactions and updates in our CRM system
Requirements:
* 2+ years of experience in customer-facing roles
* Excellent communication and problem-solving skills
* Ability to work in a fast-paced environment and meet deadlines
* Proficiency in CRM software and Microsoft Office tools
* Previous experience in call centers or customer support teams is a plus
Benefits:
* Friendly and supportive work environment
* Ongoing training and development opportunities
* Competitive salary and benefits package
* Opportunities for career growth and advancement
About Us:
We are a leading provider of services that values its employees and customers alike. Our mission is to deliver exceptional customer experiences through our team's hard work and dedication.