Communications Officer
Clerk Grade: 5/6
Employment Type: Ongoing, Full-time
We have dedicated office space in Gosford, with hybrid and flexible working conditions available.
The Long Service Corporation is a standalone agency within the Department of Customer Services that reports directly to the Managing Director of Service NSW whilst maintaining its executive agency status.
About the team
The Long Service Corporation (LSC) manages portable long service schemes for the building and construction industry, contract cleaning industry, and we're about to launch our third scheme for community services industry (CSI).
The Customer Relations team oversees all external communications with customers. We handle and execute customer interactions via social media, targeted campaigns, email newsletters, and proactive communications.
Our efforts foster stakeholder engagement through community outreach, industry events, and cultivating strong partnerships.We drive Long Service Corporation brand recognition and deliver on our customer commitments.
As a dynamic team, we are dedicated to continuous improvement and ensuring the customer is always at the centre of our work, delivering exceptional customer experiences.
About the role
We're looking for an energetic, organised self-starter to support communications and engagement activities across the LSC Customer Relations team.
You will co-ordinate the delivery of communication strategies and activities to support the wider LSC objectives. You will be skilled in developing a wide range of internal and external communication materials and collaterals to effectively manage stakeholder information and engagement needs.
You will keep communications plans on track throughout the year while being flexible enough to adapt to the changing needs of our customers. You'll work with your team and meet with your business unit/s regularly to report on progress, challenges and opportunities.
You will also work with your manager to ensure tasks and plans remain aligned with both the Department of Customer Service strategy and the overall communications strategy.
About you
You will need to be an excellent communicator and have a good understanding across all communications channels and disciplines. You'll establish strong and collaborative relationships with LSC teams and the wider Brand, Digital and Communications team.
You will be proficient in content creation, writing and editing a variety of content, including website copy, social media posts, newsletters, and marketing materials.
You will work closely with subject matter experts across the Department of Customer Service to deliver content that is user friendly and fit for purpose.
•Excellent written and verbal communication skills: The ability to write clear, concise, and engaging content for various audiences.
•Strong storytelling and message development abilities: The ability to craft compelling narratives that resonate with target audiences.
•Proficiency in various communication channels: Including social media, website content management systems, and email marketing platforms.
•Strong organisational and time management skills: The ability to manage multiple projects simultaneously and meet deadlines.
•Creative and innovative thinking: The ability to develop new and engaging communication strategies.
•Graphic Design: The ability to produce creative assets aligned to NSW Government branding guidelines.
•Experience in Government: Highly desirable.
As a team player you'll be ready and willing to help your team when they need it to ensure communications projects stay on time, on budget and deliver to objectives. You'll be supported to succeed and will receive on the job training and mentorship from across the team.
How to apply
Your application must include a covering letter and an up-to-date resume that details your knowledge, skills and experience in relation to the above role.
Salary Grade XX, with the base salary for this role starting at 99,938 base plus superannuation
Click Here to access the Role Description. For enquiries relating to recruitment please contact Lauren Alcorn via Lauren.Alcorn@customerservice.nsw.gov.au.
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date:
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact Lauren.Alcorn@customerservice.nsw.gov.au or 02 9494 8351.
For more information, please visit
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