Job Title: Pump Service Specialist
We are seeking a highly skilled and motivated Pump Service Specialist to join our team. As a key member of our service team, you will play a critical role in ensuring customer satisfaction by delivering fast, reliable, and high-quality pump servicing.
Your primary responsibilities will include:
* Inspecting, diagnosing, repairing, and testing pumps returned from the field, ensuring timely and high-quality service delivery.
* Managing maintenance contracts, responding to client enquiries related to faults, breakdowns, and pump installations, providing clear technical advice and solutions.
* Providing after-sales support, including occasional site visits to troubleshoot pump and process control issues.
* Assembling, installing, and servicing mechanical components as required to support project and client needs.
* Maintaining inventory levels for critical spare parts to ensure prompt service turnaround.
* Coordinating logistics for inbound and outbound pumps, working closely with internal teams and freight partners.
You will be responsible for upholding a calm, professional, and solutions-focused approach when engaging with customers, especially in high-pressure or time-sensitive situations.
The ideal candidate will possess a strong mechanical aptitude, excellent communication skills, and the ability to work effectively in a collaborative team environment. You should be self-motivated, enjoy problem-solving, and be committed to delivering exceptional results.
Requirements
* Proven experience in a similar role, with a strong understanding of pump systems and mechanical equipment.
* Excellent communication and interpersonal skills, with the ability to engage professionally with clients and internal teams.
* Strong problem-solving and analytical skills, with the ability to diagnose complex problems and implement effective solutions.
* Ability to work in a fast-paced environment, with multiple priorities and deadlines.
About Us
We are a leading provider of water infrastructure solutions, dedicated to delivering long-term, sustainable solutions that improve both infrastructure and the quality of life for communities everywhere.
We value professionalism, integrity, and a commitment to excellence, and we are seeking like-minded individuals to join our team.