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View more categories View less categories Sector Technology Role Professional Contract Type Permanent Hours Full Time
DESCRIPTION
Operations is at the heart of Amazon's business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OTS provides nonstop global IT support to Amazon Operations as a vital piece of the puzzle.
We're seeking an exceptional Senior IT Support Engineer who is passionate about hands-on technical leadership. In our fulfillment centers, your expertise will directly impact the technology backbone that enables millions of customer deliveries daily. This role offers the perfect blend of technical challenges and opportunities, ideal for someone who thrives on solving complex problems while inspiring technical excellence in others.
As our Senior IT Support Engineer, no two days are the same at Amazon, making this an exciting place to work. You can expect to troubleshoot disruptive IT incidents one day and develop new processes to improve our IT systems the next. You'll also spend time training and mentoring colleagues, providing opportunities to develop your team and grow your career.
What's On Offer
- Competitive compensation packages including comprehensive health insurance and paid mobile phone allowance.
- Investment in your growth through advanced technical certifications.
- Impactful leadership opportunities with hands-on technical engagement.
- Platform to develop others while advancing your technical expertise.
- Opportunity to influence technology decisions at a global scale.
- Access to the most advanced technology and innovation in the field.
Key job responsibilities
1. Architect and implement sophisticated network infrastructure solutions.
2. Lead and participate in technical projects such as network stack modernization.
3. Provide expert-level resolution for complex technical challenges, maintaining system reliability, including network outages and performance issues.
4. Establish and enforce technical best practices, mentor team members, and drive innovation through network automation and cross-regional collaboration.
5. Manage critical network and system configurations across Australia.
6. Spearhead incident response and business continuity efforts, managing critical infrastructure configurations and ensuring optimal performance.
7. Collaborate on global technical initiatives like increasing remote resolution.
Basic Qualifications
- 3+ years of enterprise IT experience with proven technical expertise.
- Comprehensive knowledge of networking technologies (TCP/IP, OSPF, BGP, VLANs).
- Strong background in implementing network security solutions.
- Hands-on Linux systems administration expertise.
- Extensive Windows Server environment experience.
- Track record of successful technical project leadership.
- Experience with Cisco enterprise equipment.
- Experience managing mission-critical infrastructure.
- Flexibility for shift work and on-call responsibilities.
Preferred Qualifications
- Current technical certifications (CCNA, CCNP).
- Advanced Linux system administration capabilities.
- Expert-level networking skills.
- Experience managing enterprise wireless networks.
- Experience in large-scale operations environments.
- History of technical innovations.
- Proven team mentorship skills.
In the spirit of reconciliation, Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea, and community. We pay our respects to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
Amazon is an equal opportunity employer and does not discriminate based on veteran status, disability, or other protected characteristics. Our inclusive culture empowers employees to deliver the best results for our customers. If you require workplace accommodations during the application or onboarding process, please visit this link.
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