Customer Experience Expert
We are seeking an experienced sales professional to join our team as a Customer Experience Expert.
Job Summary:
The successful candidate will be responsible for delivering exceptional customer experiences and moments that matter, learning and sharing knowledge about Optus products and services, providing personalized solutions and product expertise to customers, and collaborating with colleagues to create a welcoming environment.
Key Responsibilities:
* Deliver Exceptional Customer Experiences: Create memorable moments for customers through personalized service and solution-driven approach.
* Learn and Share Knowledge: Stay up-to-date on the latest Optus products and services, and share knowledge with colleagues to enhance customer experience.
* Provide Personalized Solutions: Offer tailored advice and support to customers, ensuring they find the perfect solution for their needs.
* Collaborate with Colleagues: Work closely with colleagues to maintain a positive and inclusive work environment.
Requirements:
* Sales Superpower: Ability to consistently meet or exceed sales targets.
* Tech Explorer: Familiarity with the latest technology trends and innovations.
* Problem-Solving Pro: Strong analytical skills to help customers find solutions to complex problems.
* Team Spirit: Collaborative mindset and customer-focused attitude.
What's in it for you?
* Competitive Salary: $34 per hour + applicable loadings.
* Discounts on Optus Products: Enjoy discounts on all Optus plans (25% off).
* Unlock Additional Benefits: Access exclusive benefits across 400+ retailers nationwide.
* Flexible Working Arrangements: Talk to us about creating a flexible schedule that suits your lifestyle.