Support Operations Manager
We are seeking an experienced and proactive Support Operations Manager to oversee the daily activities of our administration department and support our Sales and Leasing team.
Duties and Responsibilities:
1. Administration Support:
* P preparerelate, review and disseminate documentation including appraisals, agency agreements, vendor reports and correspondence
* Ensure listing file accuracy, compliance documentation and campaign readiness
* Coordinate marketing materials, signboards, bookings and campaign schedules
* Liaise with photographers, solicitors, conveyancers, auctioneers and internal teams
* Handle key management, CRM updates and enquiry responses
* Support auction preparation including documentation and vendor communication
* Maintain professional engagement with all clients, suppliers and colleagues
* Assist in onboarding and supporting new property coordinators and agents
2. Team Leadership & Operations:
* Oversee day-to-day operations of the administration team
* Provide coaching, training and performance support to staff
* Allocate tasks and manage workflow, including leave coverage and priority setting
* Lead team meetings and regular check-ins
* Monitor compliance with internal processes and industry requirements
* Ensure accuracy, quality control and timely completion of tasks
* Identify opportunities for process improvement and operational efficiency
* Act as the point of escalation for administrative queries and workflow challenges
* Support management with onboarding, reporting and performance discussions
Requirements:
* Proven experience in administration support and team leadership
* Excellent organizational and time management skills
* Strong communication and interpersonal skills
* Able to work independently and collaboratively as part of a team
* Proficient in relevant software and systems
Benefits:
* Fulfilling career development opportunities
* Competitive remuneration package
* Flexible working arrangements
Contact Us:
To learn more about this exciting opportunity, please get in touch with us through your preferred contact method.