Are you looking for a rewarding career that allows you to combine your professional skills and passion to deliver excellent customer service to people in a large modern hospital? At the same time as working with a dedicated, small, friendly and tech-savvy medicolegal team, in a health record related working environment?
An exciting opportunity exists for a highly motivated person to become a Release of Information Officer and join the Medicolegal Section of our Health Information Service team.
As a member of the Medicolegal team your responsibilities will include:
* Handling complex enquiries and requests to provide timely assistance and responses via telephone, fax, email and paper while working on Reception.
* Provide clear spoken and written communication while dealing with enquiries from lawyers, doctors, patients, relatives, insurance companies, Police, Coroner, Forensic Medicine and many other professional and public persons.
* Supporting excellent customer service with the provision of electronic and paper health information to internal and external clients in a legal, accurate and professional manner.
* Maintaining departmental processes including completion of medicolegal Excel spreadsheets, folders of downloaded documents, creation of medical record files using multiple electronic systems, and excelling in the use of Adobe tools.
* Application and understanding of Privacy legislation, medical terminology and hospital policies and procedures.
* Organising and completing medicolegal paperwork with accuracy and attention to detail.
* Participating in performance improvement activities.
* Assist the department where required in other areas, such as scanning documents.
Northern Beaches Hospitalis a fully licensed private hospital, providing care to public and private patients from an outstanding facility with a large range of quality services provided by exceptional nurses, doctors and staff.
* Demonstrated experience working in a fast-moving department or office, with customer service skills and with the responsibility of maintaining patient or client records and associated documentation.
* Demonstrated computer literacy and keyboard skills, touch typing a bonus, including knowledge of online patient/client administration systems, email systems and Microsoft 365.
* Demonstrated skills in accessing, updating and downloading data from computer based information systems, eg electronic medical records.
* Demonstrated high standard of organisational skills, including ability to prioritise and achieve deadlines with exceptional attention to detail and ability to spot inconsistencies or errors
* Understanding of data confidentiality and compliance with relevant legislation.
* Ability to work well as part of a team, have a flexible attitude, be able to communicate on many levels, with the ability to follow instructions and ask for assistance if required.
* Demonstrated experience of good telephone manner and ability to deal with difficult or challenging personalities, while maintaining a professional and calm attitude.
Benefits on offer:
* Discounted onsite parking for all employees
* Discounted gym memberships via Fitness Passport
* Employee Assistance Programs
* Salary Packaging via novated lease options
* Bulk Billing services for employees and immediate family members.
For further enquiries: Astiness Bazos, Chief Health Information Manager, 02 9105 6201
Applications close:3 March 2026
To Apply: Please click on the 'Apply' button to be taken to our online application form.
Our commitment to quality and safety for our patients, staff and visitors is our highest priority. Applicants will be required to provide a current (12 months or less) National Police check and a NSW Working with Children's Check, prior to appointment and persons in patient contact roles will be required to provide proof of immunity to specified infectious diseases prior to commencement.
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