This is a Senior Manager Scams Prevention & Detection Policy role with Commonwealth Bank based in Sydney, NSW, AU Commonwealth Bank Role Seniority - senior More about the Senior Manager Scams Prevention & Detection Policy role at Commonwealth Bank Do Work That Matters The Fraud and Scams Strategy and Governance Team is responsible for developing governance frameworks, embedding risk management into strategic planning, and delivering policy architecture under the new Scams Prevention Framework (SPF). You’ll be at the forefront of designing a new suite of governance practices and establishing policies that articulate the Group’s approach to scam prevention, detection, and disruption for Government in the coming year. The Role As Senior Manager – Detection & Prevention Policy, you’ll be responsible for forming new SPF policy documents that demonstrate the Group’s scams strategy and explain how we meet our compliance obligations under SPF Principles. This will involve working across the Fraud and Scams Strategic Roadmap, engaging with Product Teams, and developing a deep understanding of risk management. Sydney preferred but open to other locations In this role you will Lead the development of SPF policies and procedures to demonstrate compliance with Prevent and Detect obligations under the new Scams Prevention Framework. Translate technical understanding of fraud detection tools, systems, and engines into clear, audience-ready documentation that supports strategic decision-making. Conduct research and map operational flows to inform policy development, build implementation requirements, and critically evaluate progress against objectives. Support GFMS’s mission and whole-of-ecosystem vision for scams management by delivering key papers and reports to a broad range of stakeholders, including Government. Work closely with internal stakeholders and external partners to ensure the Bank’s scam policy capability is responsive to current and future needs. Maintain a leading position on the application, development, and management of Artificial Intelligence (AI) with a scam risk lens. Use analytical tools and techniques to interrogate Group systems and drive data-informed decision-making. Document results and communicate findings to stakeholders, including senior leaders, using appropriate tools, language, and techniques. Collaborate closely with Legal, Product, and Risk teams to ensure SPF policy positions are well-informed, compliant, and aligned with what Government stakeholders expect to see. We are interested in hearing from people who: Love exploring how complex systems work and translating that understanding into written policy briefs, documents, and presentations. Can simplify messaging around large-scale projects and multi-pronged initiatives, surfacing key decision points in clear, meaningful ways. Collaborate well across the scams ecosystem, interpreting the policy needs of multiple parties and appreciating diverse viewpoints. Demonstrate strong leadership, advocacy, and negotiation skills to reach a combined position for the Group that achieves desired outcomes. Apply a deep understanding of business, data, risk, and legislative contexts to respond to requests accurately and at pace. Show natural curiosity for the fraud and scams space, with strong research, interpretation, and critical thinking skills used to deliver a portfolio of written content. Have excellent communication, interpersonal, and presentation skills, with the ability to support and inspire a like-minded team of experts. Enjoy new challenges and are motivated by thinking outside the box to create new processes and products. Working with us: We support flexible working, with at least half your time each month spent connecting in the office. We also offer options like adjusted start and finish times—talk to us about what works best for you. If this sounds like you, apply now! If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career. We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696. Advertising End Date: 15/08/2025 Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Commonwealth Bank team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities ️ Leading policy development Translating technical information Conducting research Key Strengths Policy development Analytical skills ️ Communication skills Leadership Research skills Collaboration Why Commonwealth Bank is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume. A Final Note: This is a role with Commonwealth Bank not with Hatch.