Wollongong Location
Permanent Position
Highly Competitive Salary
About your new employer
West Recruitment is currently partnering with a large and progressive business who are globally listed and have offices based across NSW. This well-rounded role will allow you to utilise both your technical skills and commercial acumen to take your career to the next level.
About your new job
Due to continued growth, an opportunity has become available for a professional and experience Customer Service Provider. Your tasks will include but not be limited to
Maintain a high level of courtesy, empathy, patience and professionalism when serving customers and communication with all staff, in line with the Code of Conduct
Provide 1st level complaint management assistance, seeking a win-win outcome and escalating where required
Increasing customer understanding of the energy market, guiding them to alternate contacts if the matter requires resolution by others i.e. Retailer
Achieve KPIs as set out in the scorecard and in line with our priorities plan
Take accountability by contributing to personal learning plans and enhancing own knowledge of business processes, procedures and systems, to achieve continuous improvement in performance
Build strong professional relationships with customers, managers, peers and key stakeholders
About you!
Previous experience in a high paced, customer service role within a Contact Centre environment
Always display a customer focused mindset and able to deliver empathetic service regardless of circumstances
Able to think outside the square demonstrating an agile approach to work
Experience working with multiple systems and resources
Manage competing priorities to achieve effective, efficient and productive customer service. This will include managing KPIs, business policies and procedures, quality and productivity
Manage change and be adaptable to a changing business environment, including the introduction of new procedures, systems and regulatory policy.
What's in it for you?
A Permanent prospect with a highly regarded corporation
A highly competitive salary
A great prospect to develop, learn and grow your skills
Play a vital role in the business