AMAL Asset Management are seeking an experienced and organised Loan Servicing Officer to join our staff on a full-time basis, providing an excellent front-line loan and lease processing services to clients within agreed turnaround times. Duties & responsibilities: Accurately maintain database records and make updates to the loan and lease record including settlements, variations, repayment & rate changes, security changes, redraws, borrower payments, and dishonours Generating and issue loan statements and payout figures, among other loan administration tasks Manage accounts in arrears by contacting borrowers to collect overdue payments, create payment plans, or adjust repayments for financial hardship Process client and borrower requests Handle inbound and outbound calls with clients and borrowers to answer questions and address concerns Manage direct debits, credit files, and bank reconciliations. Process tasks within set processing times and Service Level Agreements Other tasks as assigned by your Account Manager, Team Leader, or Head of Servicing Experience & attributes: Minimum of 2 years’ experience in loan servicing within a secured lending environment including commercial, residential mortgages, or leasing Excellent customer service and relationship building ability Above average organisation skills to meet targets and deadlines Keen problem solving, critical thinking skills, and attention to detail Exceptional stakeholder management skills Strong written and verbal communication skills Intermediate Microsoft Excel, Word, and Outlook skills Able to learn quickly and adapt change Self-motivation to work unsupervised and under time constraints Benefits on offer : Attractive salary & super Annual performance-based bonus Flexible hours Hybrid work arrangements, minimum 3 days in office per week About us: Established in 1994, the AMAL Group stands out as the sole integrated provider of Loan Servicing, Corporate Trust, and Agency Services in the region, overseeing over $A16 billion of funds in Australia and New Zealand. We serve a diverse clientele, ranging from startups to major global financial institutions, offering tailored solutions for various receivable types, including mortgages, consumer loans, and leasing. With a focus on efficiency and cost-effectiveness, AMAL prioritises well-designed operating policies, best practice controls, and continuous technological advancements to ensure optimal servicing for our clients. Join us today – click the Apply button and send us a copy of your current resume highlighting your experience. We look forward to bringing you on board!