Job Overview:
This role requires an experienced IT Professional to oversee a small team and provide technical expertise in unified communications. The ideal candidate will have a strong background in analysis, problem-solving, and solution design.
Key Responsibilities:
* Supervise a team of technical staff to achieve defined service levels, incorporating training and staff development opportunities.
* Provide high-level technical knowledge for 2nd level support and incident resolution, advising on technical direction and instigating alternative courses of action when deemed appropriate.
* Document and maintain the data network and unified communications infrastructure within the organization.
* Contribute to the monitoring and preparation of reports, documentation, and recommendations on the operational performance of the enterprise infrastructure.
Required Skills and Qualifications:
* Strong analytical and problem-solving skills with experience in unified communication systems.
* Ability to supervise a small team of technical staff.
* Well-developed interpersonal, written, and oral communication skills including negotiation, advice, and influence.
* Ability to work collaboratively with people to reach a desirable outcome.
Benefits:
* Opportunity to work in a fast-paced, challenging environment.
* Supportive team culture where every employee plays a critical role in ongoing success.
Working Conditions:
* On-call arrangements may be required.
* Reasonable travel may be required as negotiated.
* An open 'C' class driver's license is desirable.
Keyword: Technical
Other Requirements:
* It is a condition of employment for this role for the employee to be, and remain, vaccinated against certain diseases.