Your New Chapter Awaits: Luxury Sales Executive at Ryley Jewellery Creations
Are you ready to champion the "diamond standard" of service in a multi-award-winning fine jewellery studio? Ryley Jewellery Creations is searching for our next Luxury Sales Executive, who will be instrumental in delivering an exceptional client experience.
This isn't just a sales role; it's a chance to be the face of a brand that values artistry, precision, and personal connection. We specialise in bespoke engagement rings and handcrafted fine jewellery, and we need a proactive individual who is ready to be a key part of our growth mindset.
Key Responsibilities: Your Craft and Commitment
As our Luxury Sales Executive, you will manage the flow of the studio and client journey with meticulous care. Your role spans from front-of-house excellence to essential administrative support:
Client Interface and Experience
* Be the first point of contact for all inbound phone calls, answering in a friendly and timely manner.
* Manage the store email account and social media enquiries.
* Liaise with clients, providing updates on custom orders and managing communications around any potential delays.
* Process and check all New Client Agreements within our CRM and workflow systems.
* Ensure the overall presentation of our retail showroom is impeccable, overseeing stock presentation and visual merchandising daily.
Administrative Excellence and Support
* Maintain 100% data accuracy with timely and precise data entry into our CRM systems.
* Oversee end-of-day reconciliation and banking.
* Handle invoicing, including same-day entry of invoices and scanning accounts payable invoices.
* Act as support to Senior Management by screening phone and walk-in inquiries before escalating to the Creative Director.
Critical Drivers for Success
We are looking for a candidate who is driven to achieve these measurable results:
* A very high studio-wide customer satisfaction rating.
* Meeting our target quote conversion rates through consistent follow-up.
* A proactive approach. Demonstrating initiative by thinking one step ahead and actively seeking opportunities to create or improve systems for the business.
What You Bring to the Role
* You must be willing to be flexible according to the needs of the business.
* You must be able to demonstrate accountability and responsibility to both staff and clients.
* You are always presented professionally, upholding the high-end RJC brand.
* A foundation of comprehensive gemstone, diamond, and metal knowledge is highly regarded.
* You are proficient or willing to learn our key software:
The Next Step
If you are a self-starter with a growth mindset, a dedication to luxury service, and the desire to join a thriving, community-focused atelier, we want to hear from you.
Apply now to take the lead in delivering the Ryley Difference. Where fine jewellery becomes a personal work of art that lasts for generations.