Home and Lifestyle Retail Expert
We are seeking a dynamic and customer-focused individual to join our team as a Home and Lifestyle Retail Expert. In this role, you will play a key part in delivering exceptional customer experiences by providing personalized product recommendations and expert advice.
Your primary responsibilities will include:
* Developing a thorough understanding of our products and services to accurately advise customers on their needs
* Maintaining up-to-date knowledge of product features and benefits to effectively communicate value to customers
* Identifying opportunities to upsell and cross-sell, promoting relevant products and services to meet customer needs
* Fostering strong relationships with customers through exceptional service and communication skills
* Demonstrating a proactive approach to sales and customer satisfaction
To succeed in this role, you will require:
* A minimum of 2 years' experience in retail, preferably in the home and lifestyle sector
* Strong interpersonal skills and ability to build rapport with customers
* 'I've got this' attitude for driving sales and exceeding targets
* Exceptional communication skills, both verbal and written
* Ability to multitask and balance customer-facing and administrative duties
Key Skills:
Customer service
Sales
Product knowledge
Communication
Teamwork