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Support worker

Beenleigh
BHDC Limited
Support Worker
Posted: 13 January
Offer description

BHDC Ltd is looking for the following, if it resonates with you, please apply.

Positions Available:

x2 Family Support Worker, x1 Finding Kin Officer & x1 Extended Post-Care Support Worker  

This role is full time 38hrs per week.

Salary is in line with the Social, Community, Home Care & Disability Services Industry Award 2010- Social and Community Services Employee.

Aboriginal and Torres Strait Islander People are encouraged to apply – (To perform this role it is preferred that the person who holds the position be an Australian Aboriginal person or Torres Strait Islander person).

Beenleigh Housing and Development Company Ltd (BHDC) is the oldest Aboriginal and Torres Strait Islander Community Controlled Organisation of its type in Eagleby, Beenleigh Logan QLD. BHDC strives to support, enhance, and transform the lives of its members in culturally supportive, community connected and regenerative ways. BHDC was formally established in 1994 as a not-for-profit, registered charity holding Public Benevolent Institution (PBI) registration with the Australian Taxation Office.

Main Tasks

Core objectives include:

* Provide Cultural support through Jinndi practice – connecting programs, kin mapping, family, Community and Country connections
* Case management (with a strong Social and Emotional Wellbeing focus) for young people in Extended Post Care, general and/or kinship carers, individuals and families.
* Connecting family members for children and young people aged under 18 years who are subject to the Chief Executive's custody or guardianship under the Child Protection Act 1999 that would benefit from enhanced family connections.
* Ensuring that all case files, and other records, strictly comply with policies, regulations, and procedures.

The above list is not exhaustive, and the role may change to meet the overall objectives of the company

Other Duties

Client Support:

* Build strong and trusting relationships with young people aged 18 and above, general and kinship carers, individuals and families, jarjums (children) and other stakeholders within the local community
* Assess individual needs and develop personalized support plans in collaboration with clients, this can include but is not limited to housing, employment, education, health and financial supports

Cultural Competency:

* Demonstrate cultural sensitivity and understanding when working with clients from diverse backgrounds.
* Incorporate cultural considerations into support plans and service delivery.
* Foster an environment of respect for clients' cultural heritage and identities.

Team Collaboration:

* Work closely with the Team Leader to ensure coordinated and effective support.
* Collaborate with other support workers to share insights, best practices, and resources.
* Participate in team meetings and contribute to the development of program strategies.

Documentation and Reporting:

* Maintain accurate and up-to-date client records, progress notes, and case files.
* Generate reports on client outcomes and program impact as required.
* Ensure compliance with all relevant policies, procedures, and regulations.

Continuous Learning:

* Stay informed about community resources, services, and opportunities available to clients.
* Engage in ongoing professional development to enhance skills and knowledge.

Required Qualities

* Professional approach
* Ability to work under pressure
* Organisational and time management skills
* Attention to detail

Desired competencies

* Analytical thinking
* Listening skills
* Empathy
* Initiative
* Strategic thinking
* Positive approach to change

Person Specification

Qualifications

* A bachelor's degree in social work, child protection or a related field is preferred.
* Previous experience working with young people, preferably in a support or mentoring capacity.
* Cultural competence and the ability to work with diverse communities.
* Strong communication, active listening, and problem-solving skills.
* Empathetic, patient, and compassionate approach to client support.
* Ability to work independently and as part of a team.
* Proficiency in record keeping and documentation.

Essential

* QLD Driver's License
* QLD Blue Card
* Child Safety License Screening
* First Aid and CPR.

Your Contribution

* Perform your duties in line with the BHDC Ltd Elders Principles, Programs, Processes within this community.
* As Jinndi Mibunn BHDC Team members we support, encourage, and assist other team members when in need. We work together here in the "Nest".
* Focusing on the needs of individuals, families and communities from an Indigenous Community perspective.
* Respecting Women's and Men's cultural needs.
* Creating welcoming spaces and family friendly environments.
* Building on sustainable and reliable relations with community members.

Skills & Competencies

* Communication: the ability to communicate clearly and concisely, varying communication style depending upon the audience
* Attention to detail: excellent attention to detail and written skills when communicating with others, both internally and externally
* Teamwork: willingness to assist and support others as required and get on with team members
* Time management/organisation: accomplish objectives effectively within time frame given, and carry out administrative duties within portfolio in an efficient and timely manner

Personal Attributes:

* Professional approach (essential)
* Listening skills (essential)
* Confident manner (essential)
* Positive approach to change (essential)

This job description serves to illustrate the scope and responsibilities of the post and is not intended to be an exhaustive list of duties. You will be expected to perform other job-related tasks requested by management and as necessitated by the development of this role and the development of the business.

Work Locations: Beenleigh, Carbrook and Eagleby.

Selection Criteria

* Experience and/or the ability to demonstrate community development skills in Aboriginal and Torres Strait Islander communities, particularly a demonstrated ability to communicate effectively and sensitively with Aboriginal and Torres Strait Islander people.
* High level of communications skills, including the ability to hold difficult and challenging conversations with clients, when required.
* Demonstrated writing skills and the ability to produce comprehensive, detailed, and accurate case notes, reports and assessments using a computer including spreadsheets, email, internet, digital media etc.
* Demonstrated ability to work independently and as part of a team.

If this sounds like you or even if you don't have all the selection criteria, please still go ahead and submit your 2-page cover letter which includes the selection criteria and your resume, with 2 most recent referees.

How to apply:

Provide a covering letter which addresses your skills, experience and how you meet the selection criteria. (Word format please)

Email it to marked "confidential" to the CEO: Mr Will Davis

We look forward to receiving your application.

Applications close 30th January 2026 by 5pm.

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