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Are you an experienced Voice Technology Engineer with a passion for enterprise telephony and call centre platforms? Do you thrive in dynamic, service-driven environments where your work keeps Australia connected?
Join our client's Voice Technology Services team and play a key role in supporting and evolving our voice infrastructure across Australia and New Zealand.
About the Role
As a Contact Centre Senior Engineer, you will be the technical SME and go-to expert for all things Voice—supporting BAU and project work across:
* Call Centre platforms (Genesys PureEngage, Solidus, CIC)
* Corporate telephony (MS Teams, Skype for Business)
* PBX systems and conferencing tools
* Complex voice network design, automation tools, and continuous improvement initiatives
You'll also:
* Lead technical problem resolution and voice incident management
* Collaborate with Strategy, Security, and Architecture teams
* Represent Voice Services in change and CAB forums
* Drive vendor performance and contribute to process innovation
This is a critical hands-on engineering role, perfect for someone who's technically excellent and passionate about delivering 24x7 stability for our voice services.
7+ years in Voice Technology
Deep experience in Genesys PureEngage (CIC a plus)
Strong enterprise telephony: VoIP, PBX, MS Teams, Lync/Skype
Experience with network protocols, QoS, switching, and prioritisation
Solid ITIL knowledge and comfort in complex incident/problem management
A strong communicator and natural team collaborator
Bonus: Experience with test automation (Cyara)
Our Client is building healthier communities—not just through healthcare, but through technology that empowers people. You'll join a supportive, values-driven team committed to innovation, flexibility, and real impact.
Is innovation part of your DNA? Do you want to enable a connected future for people, organizations, and society?
Join our growing global NTT team and you'll be part of the world's largest ICT company (by revenue). We've combined the capabilities of 28 remarkable companies to become one, leading technology services provider. Together, we help our people, clients, and communities do great things with technology to create a more secure and connected future. We employ 40,000 people across 57 countries. By bringing together the world's best technology companies and emerging innovators, we work together to deliver sustainable outcomes to businesses and the world. Innovation is part of our DNA. We believe it's key to what makes us different. So, we strive to move forward, challenge the status quo, and drive excellence through the technologies we integrate and the services we deliver around the world. The result is connected cities, connected factories, connected healthcare, connected agriculture, connected conservation, connected mobility, and connected sport. Together we enable the connected future.
Ready to Make a Difference?
Apply now or reach out for a confidential chat.
Location: Melbourne HQ or remote across Australia
Reports to: Contact Centre Engineer Lead
#MelbourneCareers #VoiceEngineer #Genesys #Telephony #ContactCentreJobs #ITJobsAustralia #VoIP #ITInfrastructure #TechJobs #SeniorEngineer #ITOperations #CustomerExperience #NTTjobs
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Contract
Job function
* Job function
Customer Service and Health Care Provider
* Industries
Health and Human Services, IT Services and IT Consulting, and Social Networking Platforms
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