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Casual Administration & Customer Support – DOCTOR SHAMMI
Location: Fitzroy, Melbourne
Employment Type: Casual (Monday, Tuesday, Saturday) Immediate start
DOCTOR SHAMMI, a leading dermatology clinic founded by an Australian dermatologist, is seeking a highly professional and detail-oriented Administration & Customer Support team member to join our sophisticated Fitzroy practice. Our clinic provides advanced aesthetic and medical dermatology services to a discerning clientele, and we pride ourselves on delivering an exceptional client experience.
Key Responsibilities
Administration
* Book and manage client appointments in person, by phone, and via email.
* Reschedule appointments and maintain accurate, secure client records.
* Handle financial transactions, process Medicare rebates, and safely manage confidential client information.
* Perform daily opening and closing procedures and produce reports as required.
* Optimise daily client-schedules to ensure clients are seen efficiently.
* Respond to client enquiries promptly and professionally across all channels.
Customer Support
* Provide knowledgeable and attentive support regarding clinic services and products.
* Assist clients with bookings, written communication, and in-person requests, ensuring a seamless experience.
Clinic Standards & Presentation
* Maintain a clean, polished clinic environment to meet brand standards.
* Ensure personal presentation consistently meets clinic grooming and dress code policies.
Requirements
* Strong attention to detail and organisational skills
* Warm, personable, and professional manner
* Well-groomed, polished appearance; adherence to clinic grooming standards is mandatory
* Excellent verbal and written communication skills
* Proficient with computers, email, and appointment/CRM systems
* Advanced computer proficiency with demonstrated expertise in appointment scheduling systems and CRM platforms
* Able to manage confidential information with discretion
* Punctual, reliable, and capable of working independently while supporting the team
* Previous experience in a high-end medical, aesthetic, or retail environment is highly regarded
* Minimum 3+ years of relevant experience in high-end medical, aesthetic, or retail environments
* Availability on Monday, Tuesday and Saturdays is essential, with an immediate start.
* Australian work rights are essential for this position
What We Offer
* Cost-price skincare products (some of the most exclusive brands)
* Complimentary advanced laser treatments post-probation
* Opportunity to work in a sophisticated, high-end dermatology clinic with a supportive and professional team.
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