Responsibilities
* Performance of machine inspections, repairs and parts replacements – i.e. roll changes for food refiners (includes: replacement of gears, bearings, hydraulics, etc).
* Performance of service jobs on a machine basis, scheduled (preventative) and unscheduled (breakdown)
* Specialist mechanical troubleshooting, repair and configuration
* Machine control setup and adjustments – machine startup
* Performance of complex retrofits
* Generating of delegation reports
* Support of Engineering and Sales in technical matters
* Consulting/troubleshooting over the phone. Provide guidance and instructions to customer\'s technical team
* Customer consulting on spare and wear parts plus retrofit packs and control systems
* Instruction of customer personnel on site or in the Training Center
Qualifications
* Minimum of 5 years of professional experience as a Service Engineer in a similar industry - chocolate or confectionary preferable
* Mechanical Engineering education
* Successful completion of training program "Level 2 Service Engineer"
* Knowledge of chocolate process - preferable
* Knowledge of the range of equipment of the relevant business units plus knowledge of older machine series
* Basic knowledge of the process technology used in the business units and the areas of food safety and ATEX
* Ability to interpret (foreign-language) factory regulations
* Good knowledge of English as the corporate language in its spoken and written form
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