Job Title: Senior Retail Operations Manager
About the Role
We are seeking a highly motivated and experienced retail operations manager to lead our store team in creating an exceptional customer experience. As a senior retail operations manager, you will be responsible for inspiring your team to achieve goals and deliver results-driven performance.
Key Responsibilities
* Empower and develop your team to drive sales and achieve budgets through effective inventory management, housekeeping, and leadership.
* Promote a customer-centric culture with a continuous improvement mindset, ensuring that every customer interaction is positive and memorable.
* Leverage your people skills to foster a collaborative and inclusive work environment, where team members feel valued and empowered to contribute.
* Identify and deliver on growth opportunities, business objectives, and key performance indicators, driving business success and employee engagement.
Requirements
* You must have experience in a fast-paced retail/hospitality environment, with a proven track record of leading teams to achieve high-performance results.
* You should possess excellent communication and interpersonal skills, with the ability to build strong relationships with customers, colleagues, and stakeholders.
* You will need to be adaptable, flexible, and able to prioritize tasks effectively in a dynamic environment.
* A collaborative approach to problem-solving, coupled with a willingness to learn and grow, is essential for success in this role.
What We Offer
* A competitive salary and benefits package, including exclusive discounts on BWS products and services.
* The opportunity to grow your career within our organization, with access to training and development programs to support your professional growth.
* A fun and inclusive work environment, where you can make a real difference and contribute to our company's mission and values.