As Night Auditor you'll play a crucial role in ensuring a seamless overnight experience while delivering a 5-star service to our valued guests.
As the first and last point of contact you'll set the standard for excellence by offering warm, genuine and attentive hospitality throughout their stay.
Your key responsibilities will include:
Managing guest accounts, posting charges, reconciling payments and generating daily reports in close collaboration with the Night Manager.
Providing exceptional customer service during guest check-ins/check-outs and assisting with any inquiries at the Front Desk.
Ensuring effective communication during handovers at the start and end of each shift, keeping everyone in the loop.
Proactively managing guest requests and collaborating with various departments to exceed guest expectations.
If you are passionate about delivering exceptional service, anticipating guest needs and making a lasting impact this is the perfect opportunity to help create unforgettable experiences for our guests.
Qualifications
We are looking for candidates who are passionate about growth and development and who are committed to making a meaningful impact within our team.
If you're driven to elevate the guest experience and contribute to the success of a premier 5-star hotel we want to hear from you.
Strong computer proficiency with experience in Opera Cloud preferred.
Excellent written and verbal communication skills with the ability to interact effectively with guests and team members.
Ability to work autonomously, prioritise tasks and thrive in a fast-paced, dynamic environment.
Positive attitude and professionalism with a genuine passion for delivering unforgettable guest experiences.
Strong problem-solving abilities and a proactive approach to managing guest needs.
Flexible to work a rotating roster, including weekends, holidays and nights while being a strong team player.
Additional Information
Why work for Accor
Accor is one of the largest global hospitality businesses with over 5,400 Hotels across 110 countries.
The career development opportunities are endless.
Benefits Your Way
Access to global accommodation and F&B discounts
#LearnYourWay with a sophisticated modern training platform which offers a constantly expanding database of free industry-focused training.
Recognition of service anniversaries and Accor Tenure Milestones.
Our Commitment to Diversity & Inclusion
We are an inclusive employer and our ambition is to attract, recruit and develop diverse talent.
We offer reasonable adjustments to support you.
If you require an adjustment to be made during the recruitment process you are most welcome to let us know.
Remote Work
No
Employment Type
Casual
Key Skills
Customer Service
Hotel Experience
Hospitality Experience
Guest Relations Experience
Math
Windows
Facilities Management
Night Audit
Front Desk
Guest Services
Phone Etiquette
Word Processing
Experience
years
Vacancy
1
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