Operations Manager - 18 Month Contract Full Time Maternity Leave Cover
We are an Ipswich based pet health care organisation who simply love pets. We also love people, and we love our work. We would love you to join us
Our team are passionate about pets and people. We have 3 clinics locations within Ipswich and have been working with the local community for many, many years now with a friendly and professional approach to providing the best care for pets.
Join our team and enjoy your work in a caring, supportive and safe environment where we value your contributions.
We are looking for a likeminded pet health care professional to join our team
About the role:
We are seeking a highly motivated, positive and experienced practice manager for the role of Operations Manager. This is a management based multi-site role, on an 18 month full-time contracted position covering maternity leave. You will be working alongside our existing Operations Manager for a number of months prior to their absence for maternity leave to ensure a smooth transition with the team. There may be an employment opportunity beyond the contracted term based on performance and job fit at the conclusion of the contracted period.
This role provides direction, support, mentoring and training for the vet nurse and reception team on rostered shifts and involves senior vet nursing duties as well as providing oversight for daily scheduling, inventory control, daily staff coverage and general operations of the 3 clinic locations. This is a department head role that reports directly to the General Manager and works closely with the Inventory & Accounts Manager and Vet Team Manager.
We provide 4 weeks of transitional training shifts to ensure that the successful candidate has a smooth transition into this leadership role, with guidance during this period from our management team. We expect the person that will be successful in securing this role to have a wealth of experience as a practice manager or senior vet nurse, that will see them hit the ground running, with a hands on approach.
Training is conducted with the management and leadership team, and shadowing shifts are provided to give you the time and support required to ensure you are ready to meet shift expectations. Training, support and oversight by the management team is always available well beyond the initial induction timeframes to ensure you continually feel confident to achieve success and provide the right leadership, support and direction for the nursing and reception teams for your role as the Operations Manager, in conjunction with the the wider management team and business directors.
Communication portals/systems for the nurse, vet and reception teams allows for all day support and a wealth of experience to call on at all times, in conjunction with the physical presence that is accessible on each and every shift. With a team that spans 3 clinics and over 25 staff you have a foundation that is conducive to success and will ensure your ongoing growth and development in your pet health care career.
This position is ready for an immediate start.
Role Responsibilities Include:
Carrying out vet nurse duties as required, supporting the veterinarians (including but not limited to: anaesthetic monitoring, animal handling, IV catheter placement and blood collection);
Providing direction, training and scheduling on shifts to suit business and staffing requirements. as well as afterhours support by phone;
Ensure that your shift is well managed, overseeing the reception and vet nursing teams, and delivering on the expectations set by the General Manager and Business Directors;
Ensuring that inventory and stock levels are adequate for operational purposes, ordering as necessary;
Decision making on shifts to overcome challenging scenarios and obtain the best outcome for patients, clients and the team, in line with business goals & protocols;
Identify staff training needs, and work with the General Manager to hire and retain existing staff and maintain a positive and inclusive working environment;
Providing exceptional customer service and care to all clients and patients;
Take a positive and objective approach to client interactions with an outlook to ensure client satisfaction at all times;
Providing an excellent level of patient care and customer service, leading by example and setting expectations for the reception and vet nursing team;
Assist the inventory & marketing manager with reception, inventory, social media and administration tasks as required;
Daily scheduling of appointments and follow-ups liaising with the team to ensure the day is organised and clients/patients are appropriately prioritized;
Liaising between our team and third-party external pet health care partners;
Handling of cash, EFTPOS and other payments;
End of day/shift balances;
Using scheduling tools to manage communication between team members and clinics;
Requesting results, samples and other documents from third parties;
The ability to deal with emotional and challenging client interactions;
Communication with the team regarding incoming emergencies, client expectations and follow-up call feedback;
Liaising with business associates and business partners, including representatives from key suppliers;
Managing work experience students and providing mentorship and training;
Willingness and ability to expand your knowledge.
Key Criteria:
Minimum 4 years' experience in a leadership role as a senior vet nurse or practice manager with proven experience managing a medium to large team of staff across multiple locations;
Must currently hold a Certificate IV in Veterinary Nursing or equivalent;
Is proficient in medical procedures such as IV catheter placement and blood collection, and monitoring anaesthesia;
Has a strong knowledge base and understanding of veterinary nursing procedures & provides a high standard of professional care for clients and patients.
Enthusiastic, positive and motivated individual who has a keen problem-solving ability and can-do attitude;
Experience with Ezyvet highly desirable;
Flexibility to work weekends & public holidays.
What We Offer:
Above award remuneration commensurate with experience;
A supportive, skilled and friendly team;
A positive work environment that enables success;
staff incentives and employee discounts;
An evolving and continually challenging career.
We are an Ipswich based multi-site veterinary organisation, who are committed to providing a supportive and professional work environment. We offer competitive remuneration, opportunities for professional development, and a range of workplace discounts for our staff.
If you are a dedicated, experienced, and highly motivated senior vet nursing professional looking to make the next step in their career, then please apply for the position and let us be a part of your journey in the pet health care industry.
We look forward to hearing from you
Applications Attention: HR Manager
Apply Now
Unlock job insights
Salary match Number of applicants Skills match
Your application will include the following questions:Which of the following statements best describes your right to work in Australia? What's your expected annual base salary? How much notice are you required to give your current employer? Do you have a current Australian driver's licence? Do you own or have regular access to a car? Have you completed a qualification in veterinary nursing? How many years' experience do you have as a practice manager? How many years' experience do you have as a veterinary nurse?
What can I earn as an Operations Manager
#J-18808-Ljbffr