Department of Customer Service
Reference number
req48485
Occupation
IT Professional, Information and Communications Technology
Work type
Full-Time
Location
Sydney City
Salary Information
$84,659 - $92,701+ 12% Super
Closing date
20 February 2026 at 10:00am
Assistant Commercial Support Officer
* Employment Type: Temporary until August 2027, Full-time
* Clerk Grade : 03/04
* Location: Flexible/hybrid working arrangements available across NSW, with some travel to Sydney metro locations required from time to time (negotiable)
* Salary Range: Base salary $84,659 - $92,701+ 12% Super
* This role sits within Digital NSW in the Government Technology Platforms (GTP) Team.
The opportunity
We are now inviting applications for the opportunity of Assistant Commercial Support Officer for Government Technology Platforms, within Digital NSW as it transforms to become the state's trusted partner to enable accessible and secure digital platforms and services for the citizens and business of NSW.
Day to Day Responsibilities
* Reporting to the Commercial Contracts & Performance Manager, providing a range of financial and administrative support services in relation to procurement and contracts.
* Processing purchase orders ensuring accurate information is maintained from suppliers for data integrity.
* Invoice processing – verifying accuracy, processing and recording invoices, ensuring invoices match purchase orders and receipts.
* Invoice disputes and resolution.
* Assist in coordinating and responding to queries from internal and external stakeholders.
* Collaborate across business units to deliver value for money, and deliver procurement outcomes.
* Contribute to improvement initiatives by identifying opportunities and proposing new ideas to improve the efficiency of work processes and support a continuous improvement service delivery environment
* Coordinate and manage records and databases, complying with administrative systems, processes and policies, to ensure that all information is accurate, stored correctly and accessible
* Development of reports to assist with decision making
What you will bring to this role
* You will be an organised and self-motivated professional with demonstrated accounts payable experience. With a high attention to detail and passion for customer service, you will consistently deliver value to a range of stakeholders across the business.
* Your commitment to continuous improvement and ability to prioritise, work under pressure and clear communication skills will be critical to your success.
* Proven ability to plan, prioritise and organise workloads to agreed timeframes.
* Demonstrated experience with Microsoft Office suite and Power App
Essential Requirements
* Minimum 2 years SAP experience.
* Have demonstrated previous experience in a similar role.
* Have a strong eye for detail with a focus on quality output.
AI Statement
The NSW Government is committed to ensuring the safe, ethical, and responsible deployment of AI across NSW. Please review the NSW Government Generative AI basic guidance here
GTP embraces the use of AI to enhance productivity and creativity. In the Assignment to Role process, AI tools should used solely for drafting and planning purposes, final submitted applications need to be your own work and reflective of your personal experience.
To Apply
Click the link to submit your application - please attach your resume and a cover letter that demonstrates how your skills and experience align with the role.
Salary Grade 03/04, with the base salary for this role starting at $84659 base plus superannuation
For enquiries relating to recruitment please contact Sujatha Sankaran Kutty via
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date: Friday 20th FEB 2026 at 9:59am
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact or
For more information, please visit
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process