About the Organisation
Join a growing Australian tech business delivering innovative, cloud-based solutions to major enterprise clients. The team is fully remote but highly connected through daily stand-ups, weekly afternoon tea sessions, and a strong culture of collaboration and professional development.
* 100% remote work
* Can be based anywhere in Australia on the East Coast
* Supportive, close-knit team
* Clear development pathways
* Work with tier-1 enterprise customers
About the Role
This Level 2 Systems Analyst role is key to keeping internal systems reliable, secure and running smoothly. You'll manage and troubleshoot systems, support both internal users and external customers, and work closely with Support Developers and Business Analysts.
Workload is roughly 70% internal and 30% client-facing. The role is replacing previously shared responsibilities, so you'll have immediate impact.
Responsibilities
* Own and maintain internal cloud-based systems
* Manage endpoint security for a remote workforce
* Investigate and resolve issues using SQL, logs and diagnostic tools
* Progress L1 escalations and communicate updates
* Support compliance and security standards (including ISO 27001)
About You
You're proactive, hands-on and comfortable working in a small, fast-moving environment. You take ownership, think critically, and follow problems through to resolution.
* 1–3 years in systems support or similar
* Degree qualified with strong communication skills
* Experience with MS365, Entra, Intune, Defender, Exchange, SharePoint
* Ability to query a database and diagnose issues via logs
* Cloud experience (Microsoft or AWS)
What You Need
* Work independently and demonstrate strong initiative
* Navigate a broad technical environment with lots of support, but no escalations to compliance or cybersecurity
* Manage competing priorities across internal and client-facing tasks
* Contribute to improving systems, processes and workflows
* Collaborate closely with technical and non-technical team members
* Operate comfortably on Brisbane time from anywhere on the East Coast
If you are as excited about this role as we are then please APPLY NOW. Please note we are looking for someone for an ASAP start so will be screening candidates as they present. For any questions, please contact Stephanie on
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