Company Description
"Hospitality is a work of Heart" at Novotel Perth Murray Street. Everything we do aims to help our guests and team members feel welcome and valued, providing the best possible experience.
Job Description
As Assistant Manager, you will play a pivotal role in leading our Front Office team to success. Reporting to the Rooms Division Manager, your days will be dynamic—managing daily operations, inspiring your team, and ensuring every guest feels welcome and valued. You will work closely with a passionate team to uphold our brand standards and maximize guest satisfaction and profitability.
What You'll Be Doing:
1. Supervising and supporting guest arrivals, departures, and overall experience.
2. Collaborating with the Rooms Division Manager on leading meetings and fostering a culture of collaboration and excellence.
3. Managing room allocations, ensuring smooth check-in/check-out processes.
4. Liaising with departments to ensure seamless operations.
5. Coaching, mentoring, and inspiring the Front Office team to excel in their roles.
6. Driving financial performance by managing budgets, rostering, and forecasting.
Qualifications:
* A diploma in Hospitality Management or Business Administration (preferred).
* At least 2 years of experience in the hotel industry with strong Front Office expertise.
* Proven leadership skills with the ability to mentor and motivate a team.
* Excellent communication, organization, and time-management abilities.
* A guest-focused mindset and a passion for creating unforgettable experiences.
* Strong knowledge of Opera PMS, Microsoft Office, and labor laws.
Additional Information
Why work for Accor?
Accor is one of the largest global hospitality businesses, with over 5400 hotels across 110+ countries. The career development opportunities are endless.
Benefits Your Way
Immediate access to global accommodation and F&B discounts.
#LearnYourWay with a sophisticated modern training platform, offering a constantly expanding database of free, industry-focused training.
Recognition of service anniversaries and Accor Tenure Milestones.
Our Commitment to Diversity & Inclusion
We are an inclusive employer, committed to attracting, recruiting, and developing diverse talent. We offer reasonable adjustments to support you. If you require an adjustment during the recruitment process, please let us know.
Note: You must have valid Australian working rights, as we cannot provide sponsorship.
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