Join to apply for the Customer Service Engineer role at Malvern Panalytical2 weeks ago Be among the first 25 applicantsJoin to apply for the Customer Service Engineer role at Malvern PanalyticalGet AI-powered advice on this job and more exclusive features.Job title - Customer Service EngineerLocation – Sydney – with national TravelRole benefits – Role benefits – Competitive Salary + Bonus + Benefits + holiday Company car, travel expenses, and more
Partners in Discovery.
Together, we achieve more.About The RoleWe're looking for an experienced Customer Service Engineer to join our team in Sydney.Job title - Customer Service EngineerLocation – Sydney – with national TravelRole benefits – Role benefits – Competitive Salary + Bonus + Benefits + holiday Company car, travel expenses, and more
Partners in Discovery.
Together, we achieve more.About The RoleWe're looking for an experienced Customer Service Engineer to join our team in Sydney.This is a great opportunity to join a market leader in a key customer-facing role.
Our mission is to deliver the best customer experience possible, with a strong focus on quality support that helps our clients achieve their business goals.You'll be part of a 17-member engineering team, supporting customers across Australia.
Your responsibilities will include installation, troubleshooting, repair, and maintenance of advanced scientific and analytical instruments.This role is ideal for a self-motivated, detail-oriented professional who thrives in a dynamic, service-focused environment.What you will bring to the role:Install and commission complex scientific and analytical instruments, ensuring seamless setup from delivery to customer sign-off.Perform hands-on repairs and routine maintenance, ensuring optimal performance and reliability of equipment across a variety of applications.Troubleshoot technical issues both on-site and remotely, using diagnostic tools and expertise to resolve problems efficiently.Provide remote support and guidance to customers, minimizing downtime and maintaining high service standards.Maintain clear, proactive communication with customers, keeping them informed of progress, next steps, and resolution timelines.Collaborate with internal teams and escalate issues when needed to ensure swift, high-quality technical support and customer satisfaction.About you:Relevant qualifications in Electronic or Electrical Engineering (Advanced Diploma or higher), with 2+ years' experience in technical or customer support.Strong hands-on technical skills, including experience with precision mechanics and the use of diagnostic tools and toolkits.Excellent communication and customer relationship skills, with a service-driven mindset and ability to engage across all levels.Proven ability to problem-solve, stay composed under pressure, and make sound decisions independently in the field.Strong organizational and planning skills, with the initiative to work both autonomously and within a team environment.Willingness to travel (50–60%) across Australasia; experience with XRF/XRD, other analytical instruments, and a radiation safety license (NSW or other) is a strong advantage.Why you should join us:Be a part of an ambitious, fast-growing, international company with a friendly and inclusive culture.Drive growth within a leading global organisation whose purpose is to work with our customers, to make the world a better placeBe a key member of our team in our amazing officesGym discountsVolunteering days and much moreAbout Us - Malvern Panalytical, Micromeritics And SciAps.Together we are a powerful and highly complementary combination of market leading technologies.We are the toolmakers for the world's most innovative companies, academic institutions, and government laboratories.
We are their partners in discovery.Malvern Panalytical instruments analyze the chemical, physical and structural nature of materials, from proteins to polymers and semiconductors to minerals.
Our leading technologies measure particle size, shape, concentration and zeta potential, biomolecular interactions and stability, elemental concentrations and crystallographic structure.Micromeritics manufactures systems for the characterization of particles, powders, and porous materials for a wide- range of end markets including catalysts, chemicals, building materials, clean-tech and battery.
Our leading technologies measure surface area, porosity, density, adsorption and particle activity.SciAps specializes in portable X-ray fluorescence (XRF), laser-based (LIBS) and near-infrared (NIR) analyzers to measure any element in any environment.
SciAps is the Center of Excellence for our handheld instruments.We have a global footprint with R&D and manufacturing sites in North America, Europe, and Asia.We are more than 2,500 employees in a customer-focused organization with sales and service offices in 20 countries, all committed to delivering expert and responsive customer support.Part of Spectris plc, a publicly traded FTSE 250 company, Spectris combines precision with purpose, delivering progress for a more sustainable world.
Precision is at the heart of what we do – our leading, high-tech instruments and software equip our customers to solve some of their greatest challenges to make the world cleaner, healthier and more productive.Malvern Panalytical, Micromeritics & SciApsYour Partners in DiscoveryMalvern Panalytical, Micromeritics and SciAps, part of the Spectris Group, are committed to a diverse and inclusive culture where everyone can thrive and achieve a fulfilling career.
Changing the world isn't something you can do on your own, or with a single way of thinking; it takes a wide collection of experiences, stories, knowledge, and expertise.
We encourage applications from underrepresented individuals and people with diverse backgrounds.
Although we always select the most qualified applicant for each role and make all decisions without regard to race, sex, age, or any other protected class, we are an inclusive, equal opportunity organization that prizes diversity.
Your unique perspective is important to us.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesComputers and Electronics ManufacturingReferrals increase your chances of interviewing at Malvern Panalytical by 2xSign in to set job alerts for "Customer Service Engineer" roles.Sydney, New South Wales, Australia 6 hours agoMcmahons Point, New South Wales, Australia 2 weeks agoCustomer Service Representative - Business Process OfficeParramatta, New South Wales, Australia 1 week agoCustomer Service Representative (Superannuation)Sydney, New South Wales, Australia 2 weeks agoMillers Point, New South Wales, Australia 5 days agoCustomer Service and Outbound Sales RepresentativePagewood, New South Wales, Australia 2 months agoArndell Park, New South Wales, Australia 1 month agoCustomer Service Representative - 12 months contractNorth Sydney, New South Wales, Australia 2 months agoMillers Point, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 1 day agoRevesby, New South Wales, Australia 2 weeks agoCustomer Service Representative (Fixed term 12 Months)Frenchs Forest, New South Wales, Australia 1 month agoGlendenning, New South Wales, Australia 4 days agoSydney, New South Wales, Australia 6 days agoTier 2 Technical Support Engineer - AustraliaSydney, New South Wales, Australia 15 hours agoMacquarie Park, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 1 day agoTechnical Support Engineer - Customer ExperienceSydney, New South Wales, Australia 21 hours agoNewington, New South Wales, Australia 2 weeks agoParramatta, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 11 months agoCustomer Service Representative & Export CoordinatorSydney, New South Wales, Australia 2 days agoFrenchs Forest, New South Wales, Australia 1 week agoCustomer Service Representative & Customs ClassifierSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 5 days agoSydney, New South Wales, Australia 11 months agoSydney, New South Wales, Australia 4 days agoCustomer Service Representative - Contact Centre (Full time and Part time)Hornsby, New South Wales, Australia 2 days agoWe're unlocking community knowledge in a new way.
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