Company Description
The Mövenpick Hotel Cairo-Media City is located in the vibrant 6th of October City, offering easy access to Cairo's attractions and just a short distance from Cairo International Airport. The hotel is in close proximity to iconic landmarks like the Great Pyramids of Giza and Sphinx, Dream Park, and a 27-hole golf course. The hotel's unique location alongside Media Production City studios provides guests with a blend of fantasy and tradition, creating a memorable experience.
Job Description
* Answer incoming calls promptly and courteously.
* Direct calls to the appropriate guest rooms, hotel departments, or external parties.
* Place outgoing calls as requested by guests or staff.
* Take and relay messages accurately.
* Provide information about hotel services, facilities, and local attractions.
* Handle guest requests for wake-up calls.
* Assist guests with placing long-distance or international calls.
* Respond to guest inquiries and resolve any telephone-related issues.
* Operate the hotel's telephone switchboard or PBX system.
* Monitor and maintain the telephone system.
* Handle emergency calls and follow established procedures.
* Maintain accurate records of calls, messages, and wake-up call requests.
* Log any telephone system malfunctions or issues.
* Maintain a professional and courteous demeanor at all times.
* Provide excellent customer service to all callers.
* Handle guest complaints or concerns in a calm and efficient manner.
Qualifications
* Bachelor's degree in hospitality or equivalent
* Previous experience in a similar role is preferred
* Excellent verbal communication skills.
* Strong listening and interpersonal skills.
* Ability to remain calm and professional under pressure.
* Proficiency in using telephone systems and switchboards.
* Basic computer skills.
* Ability to multitask and prioritize tasks.
* Strong attention to detail.
* Fluency in English
* Ability to work independently and as part of a team
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