Pearson VUE offers a great environment to start or grow your career. We are hiring for a Casual Test Administrator to join our team at 1010 Latrobe Street, Docklands, VIC 3008.
Our ideal candidate demonstrates teamwork and is available to work a variety of shifts across Weekday (Monday to Friday) and Weekend (Saturday and Sunday). Operating hours are between 7am and 11pm.
Pay rate: $37.13 per hour. This is a strictly Casual position.
Responsibilities
* Providing an exceptional customer service and a secure exam delivery environment.
* Complying with all testing procedures and strictly adhering to company policies.
* Checking and verifying candidate's identification against test registration and helping them set up for the test.
* Explaining the exam procedures and proctoring/invigilating candidates while testing.
* Troubleshooting with internal departments to fix any technical issues.
* Escalating any policy breaches immediately to relevant business personnel.
* Completing light housekeeping duties such as vacuuming the floors and sanitizing keyboards after each candidate has finished their examination schedule.
* Performing other ad hoc duties as directed.
Qualifications
* High school diploma or equivalent (required).
* Minimum of 1 year customer service experience (preferred).
* Experience proctoring or invigilating exams (highly desirable).
* Beginner to intermediate experience in Microsoft Office (Word, Excel, and Outlook).
* Must be able to sit for long periods of time and be able to bend and lift up to 20 lbs independently.
* Must be comfortable in a quiet testing environment, hear soft voices, and see details from a distance.
Core Competencies
* Detail Oriented
* Communication Skills
* Problem Solving
* Customer Focus
* Ethics and Value
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.
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