* Western Sydney Location - Greenacre
* Stable and growing FMCG business
About Our Client
This is an opportunity to join a well-established organisation in the FMCG sector. As a medium-sized company, they are committed to providing top-quality products and ensuring excellent customer satisfaction. The company values innovation and efficiency in its operations, offering a stable and rewarding environment for its employees.
Job Description
* Lead and manage the customer service team to achieve service excellence.
* Develop and implement strategies to enhance the customer experience.
* Monitor and improve key performance indicators (KPIs) for the customer service department.
* Handle escalated customer queries and ensure timely resolution.
* Collaborate with internal departments to streamline processes and improve service delivery.
* Provide training and mentoring to team members to support their professional growth.
* Prepare and present regular reports on customer service performance to senior management.
* Ensure compliance with company policies and industry standards.
The Successful Applicant
A successful Customer Service Manager should have:
* Proven experience in a customer service leadership role, ideally within the FMCG industry.
* Strong interpersonal and communication skills.
* Ability to develop and implement effective customer service strategies.
* Experience in managing and mentoring a team to achieve results.
* Proficiency in CRM systems and Microsoft Office Suite.
* A customer-focused mindset with excellent problem-solving abilities.
* Knowledge of industry standards and best practices in customer service.
What's on Offer
* Competitive remuneration package.
* Opportunities for professional development progression.
* Work within a collaborative and supportive team environment.
* Be part of a growing and well-established FMCG organisation in Greenacre.
If you are a motivated and experienced Customer Service Manager seeking a rewarding role in the FMCG industry, we encourage you to apply today.
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