YOUR DAY TO DAY
- Provide guests with information (example: loyalty programmes, area attractions, restaurants, facility information) to enhance guest experience
- Conduct banquet and catering facility tours and entertain clients to enhance the guests' meeting/banquet experience
- In the pre-event planning process, consult with the meeting planners to identify optimal meeting room configuration, recommendation on meeting/break flow, menu planning, food and beverage coordination, table arrangements, decoration options, etc. to improve meeting efficiency and productivity
- Arrange all details of meetings and conventions to include room set-ups, staging, lighting, audio visual, traffic flow, menus, décor, entertainment, group room blocks, transportation, billing instructions and VIP services
- Meet with each meeting planner daily to debrief on daily events, review consumption, bill and any exceptions to contracted billing and review estimates of final billing
- Plan and conduct pre-event and post-event meetings with clients and catering staff to determine potential enhancements to the guest experience
- Ensure the delivery of positive guest experience across all aspects of sales while meeting the brand expectations and creating Unique Guest Experiences.
- Negotiate food and beverage prices, function space, and hotel services.
- Actively pursue opportunities to enlarge the sales base, create an ongoing pipeline, and successfully shift business from the competition
WHAT WE NEED FROM YOU
- Bachelor's degree / higher education qualification / equivalent in Hotel Administration or Event Management
- Minimum 3 years of demonstrated high quality events experience within Australasia with a proven track record of success driving repeat business
- Excellent written and verbal communication skills
- Experience working with teams and demonstrated leadership capability
- Strong understanding of property management systems including Opera (PMS) event planning software such as Salesforce would be an advantage.