Sales and Office Coordinator
Reporting to the Fragrance Director, you will support the sales and account managers in the Oceania Fragrance & Beauty Team. Responsibilities include preparing customer briefs, quotes, organising samples, managing office supplies and general office housekeeping.
Main Responsibilities
* Ensure world‑class customer service; manage communication channels via phone & email, addressing inquiries promptly.
* Provide clerical support to Sales & Account Managers: customer requests, quotes, sample preparation, presentation materials and other documents.
* Maintain organised customer documentation and product information: prepare samples, Christmas gifts, calendars etc.
* Create and update Customer Directories with prices, codes and contacts.
* Investigate and resolve customer complaints as necessary.
Administration
* Maintain adequate office supplies; coordinate orders with laboratory staff for lab needs.
* Assist in procurement of market products.
* Support team with administrative tasks: travel, catering, event coordination.
* Manage courier requests and track stock; coordinate inbound/outbound shipping of samples, including customs documentation.
* Record meeting attendance and minutes.
* Handle reception duties and phone line for external visitors and enquiries.
Professional Experience
* 3–5 years of experience in a sales support or administrative role.
* Prior experience in Sales Support, Customer Service or Project Management is highly regarded.
Technical Skills
* Advanced computer literacy, proficient in Microsoft Office Suite, Google Workspace and ability to learn new systems quickly.
* Excellent time‑management skills with ability to multitask and meet tight deadlines.
* Strong interpersonal and stakeholder‑management skills.
* High attention to detail and organisational skills.
* Excellent written and verbal communication, including effective listening.
* Problem‑solving abilities, creative and outside‑the‑box thinking.
* Self‑starter, initiative‑driven with a "can‑do" attitude.
You must have permanent work rights to work in Australia to apply for this position.
At Givaudan, you contribute to delightful taste and scent experiences that touch people's lives. You work within an inspiring teamwork culture where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Givaudan embraces diversity and is committed to building an inclusive environment where everyone can make an impact.
#J-18808-Ljbffr