Location: Must be based in the Sydney Metropolitan area. HD IT is a leading Managed Services Provider based in Sydney, recognized as one of Australia's Top 50 MSPs for 6 years running! We’re all about innovation, collaboration, and delivering top-tier IT solutions. Here are some reasons why working at HD IT is rewarding: We are always working with the latest and greatest technologies and tools of the industry.Fantastic team of people and great culture.We pay for and provide opportunities to upskill. The Role We are looking for an experienced and qualified Level 2 Service Desk Engineer who has an understanding of Managed Services and the needs of small to medium businesses. Someone who can hit the ground running and has proven experience meeting assigned SLA's, a passion for learning new technologies and enjoys a fast paced and collaborative environment. Role As a Level 2 Service Desk Engineer, you will be providing level 1 and 2 remote and onsite support to our Managed Service Clients. The role involves resolving technical challenges across the client's IT environment, including problem management, to ensure root cause issues are addressed. Experience with: Windows desktopsMS Office SuitePrinting issuesActive DirectoryMS O365 Windows server support The Following Experience Is a Must In This Role Minimum of 3 years' experience in a help desk role. Previous experience working in a technical role for an IT Managed Service Provider (MSP).Advanced understanding of end user support and Active Directory (both on-prem and Azure)All around knowledge of Windows Server, Azure and ExchangeExposure across technical infrastructure such as desktop, firewall and some LAN and WAN networking.Good time management, strong analytical and problem-solving skillsStrong communication and interpersonal skills Drivers License preferrable. If this sounds like the role for you, apply now. This role requires someone with working rights in Australia for a minimum of 2 years. A police check is required in the final stage of the recruitment process.