IT Helpdesk Analyst Level 1
12 Months Fixed Term Contract
€35-40k/Year
Dublin 2 location - Hybrid
Your Experience
3rd level IT qualification
2 years' experience in similar role
Good knowledge of MS Windows 11 – installation, configuration, and troubleshooting
Experience supporting standard office applications (including Microsoft suite)
Microsoft Azure/Identity and M365 administration
Familiarity with Microsoft Server and Active Directory (end user /group management)
Knowledge of file sharing (server or One Drive) and printing over network
Understanding of Networking concepts – WAN, LAN, TCP/IP, DHCP, DNS
Use of Microsoft Intune/Autopilot desirable
Basic experience with PC hardware (replacing hard drives, memory upgrades)
Your Role & Competencies
Provide dedicated telephone, email, and desk-side support to all users.
Troubleshoot hardware, software, telephony, and network issues as they arise.
Record, prioritise, assign, and manage all service requests and incidents according to SLA's.
Liaise with Level 2 support, 3rd party support partners, and other business units to facilitate resolution as soon as possible.
Review daily health check and security reports, identify any problems and troubleshooting issues with partners.
Maintain up to date documentation on all services.
Regular participation in internal department meetings.
Robust interpersonal skills with ability to support and communicate with users at all levels.
Self-starter who uses own initiative, and able to work effectively as a member of a team.
Good written communication and verbal skills.
Sound troubleshooting and analytical skills.
NO VISA sponsorship available.
Please APPLY directly or contact me on [emailprotected] / 01 6917002.
The Details
Posted 19 days ago
Reference: 263544
Location: Ireland, County Dublin
Salary: €35000 - €40000/Year DOE
Classification: Information & Communication Technology
Help Desk & IT Support
Infrastructure & Cloud Recruiter
Sara O'Toole
Infrastructure & Cloud – Recruiter
[emailprotected]
+353 89 433 2865
Sydney: +61 2 8346 6700
Dublin: +353 1 697 2548
Email: [emailprotected]
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📌 It Helpdesk Analyst Level 1
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📍 South Australia