Position Number: P00648
Directorate:
Environment and
Planning Services
Service:
Environmental
Compliance Service
Location: Katoomba HQ
Date Created/Updated November 2025
Position Classification: Band: 6
POSITION PURPOSE/OBJECTIVE
To provide active para-technical assistance and administrative support in functional
areas that covers a wide range of environmental health and regulatory compliance
work. Participate in the development and implementation of programs that seek to:
* Maintain and enhance the health and safety for people in the Blue Mountains
through enforcement of legislation, codes and policies, the development and
promotion of community awareness of responsible activities and the provision of
para-professional advice to Council's customers.
* Improve the health and safety of the City of the Blue Mountains by facilitating health
and safety programs and resolution of complex customer service issues.
RELATIONSHIPS
Reports to: Principal Environmental Health Officer
Reports to: P00079
Staff Responsibility: Nil
Key Internal
Relationships:
Town Planners, Environmental Health & Building
Surveyors, Environmental Health Officers,
Engineers, Environmental Scientist/ Landscape
Assessors, Technical Assistants and Customer
Service staff.
Key External
Relationships:
Residents; tourists and business sector;
Government agencies; Consultants, Architects,
land use applicants, Council's legal advisors.
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KEY RESPONSIBILITIES
Administrative processes and systems management
Provide support and work with other members of the team to:
* Actively engage and be proficient in the use of in-house technology, maintain
administrative processes and systems that contribute to improved data integrity
and performance monitoring of the team.
* Participate in the development of e-business opportunities; field technology and
other business related activities as applicable to the functional area.
* Guide or assist in the production of documentation, presentations and statistical
information using appropriate software.
* Participate in external revenue opportunities and engage in the development of
new services and improved processes.
* Manage team meetings including minutes / actions as well as time sheet returns,
leave charts, phone listings etc. Follow up on voice mail messages in the absence
of staff.
Teamwork and quality outcomes
Work collaboratively and contribute to quality outcomes:
* Build relationships with team members showing consideration and respect.
* Provide guidance and coaching to staff in the systems and processes of the team
including the use of corporate software and new technology.
* Provide support to other teams within the Branch and / or Directorate as required.
* Maintain relationships and workflow between the Teams and other parts of Council
to ensure that customers are provided with a seamless service.
* Apply principles of Work Health and Safety, EEO and Anti Discrimination legislation
in communications, work practices and procedures.
* Act in a manner that promotes integrity, ability, judgment and transparency in
decisions and process.
Environmental Health and Safety
In association with the level of delegated authority given to the position:
* In accordance with relevant delegations, legislation and Council
Policies/Guidelines, investigate and take appropriate action in relation to requests
from members of the public seeking the involvement of Council in a matter.
* Participate in monitoring / surveillance programs in consultation with the Principal
Environmental Health Officer.
* Undertake case management of compliance services issue associated with
monitoring / surveillance program work.
* Prepare reports, file notes etc., in support of health and safety.
* Represent Council in legal proceedings including the preparation of legal evidence
on behalf of Council and the Directorate, in liaison with Council solicitors.
* Take enforcement action such as the issuing of Notices, Orders and / or PINs for
non compliance in consultation the Principal Environmental Health Officer.
* Participate in awareness / education program targeting the community, or
segments of the community.
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Guiding Principles
* We act as one organisation responding to the changing needs of our community
while protecting and enhancing our World Heritage environment
* We are strategy led, driven by our Community Strategic Plan with clear priorities
and focus
* We are service focused we continuously improve service provision and provide
excellent customer service
* We collaborate and work together to achieve our outcomes
* We ensure safety and well-being is at the centre of our organisation, operations
and culture for our employees, our community and our environment
* We are a socially, environmentally and financially sustainable organisation, living
within our means, ensuring best value resource allocation
These Guidelines complement the Council's adopted Values of: Work Together;
Work Safe Home safe; Service Excellence; Value for Money; Trust and Respect;
and, Supporting Community
Workplace Health & Safety
Ensure compliance with WHS obligations and responsibilities as outlined in
Councils policies and procedures and under the relevant WHS legislation. These
include but are not limited to identifying potentially unsafe situations or work
practices and notifying your Supervisor or Manager (or the Health, Safety
Manager/Area Safety Representative); never performing a task that you believe
is dangerous or for which you do not have the experience, or have not received
appropriate instructions and training or where the correct equipment to carry out
the task safely is not available; always work in a safe manner and in accordance
with safety instructions, where applicable; use the work equipment supplied for
the job, in accordance with the manufacturer's instructions), and any personal
protective equipment, which the Council deems necessary and has provided; be
safety aware and report any actions to your line manager which will assist the
Council to meet its legal workplace health and safety obligations.
You have the right to cease or direct cessation of unsafe work. In addition, you
are required at all times to comply with Councils Asbestos Management Plan and
Policy.
Compliance & Risk
You are responsible for ensuring that you conduct your risk management
responsibilities as described in council's Enterprise Risk Management (ERM)
Policy and Procedure (the ERM Framework) with the goal of ensuring that
potential issues are identified and reported in a timely manner.
In undertaking your work should you identify contaminated land or potentially
contaminated land, including but not limited to Asbestos contamination you are
required to notify your supervisor immediately.
COMMUNICATION
The position is often the first point of contact with clients. Clear communication
skills are required to explain and / or advise others and to reconcile different
points of view. Escalation paths are available.
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JUDGEMENT & PROBLEM SOLVING
Problems require assessment of a range of options having elements of complexity to
reach decisions and make recommendations. Precedent is available from sources
within the Council, and assistance is usually available from other professional /
specialist staff in the work area.
AUTHORITY
Delegation to undertake tasks and duties on behalf of Council in accordance with
legislation, policy and procedures. Advice given within the boundaries associated
with the position may commit the council and have an impact on external
dealings.
Responsible for the completion of work requiring the application of specialised
administrative skills. Work flow is generally co-ordinated by a team leader. Gives
system and procedural guidance / coaching to others on a daily basis.
SKILL, EXPERIENCE, QUALIFICATIONS & BEHAVIOURAL COMPETENCIES
ESSENTIAL
• Thorough working knowledge and experience in the application of
administrative skills, based on suitable certificate or post-certificate level
qualifications.
* A current drivers license.
* Experience in applying value adding business systems and processes;
active participation in continuous improvement strategies.
* Accurate and advanced computer skills in a range of software applications
and mobile technology.
* Demonstrated skills in maintaining a prompt, courteous level of customer
service.
* Experience in resolving issues and keeping clients up to date with outcomes
* Ability to analyse information in order to identify options, reach logical
conclusions and explain approaches to others.
* Demonstrated ability to maintain a sustained level of concentration in a high
volume processing activity to ensure accuracy and identify errors to be
addressed.
* Demonstrated ability to work collaboratively with and support members of
own and other teams to achieve work objectives.
* Ability to plan tasks, organise and monitor own work using established
procedures.
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