About The Role
Based in BYD's Melbourne office in Truganina, this Parts Claim Specialist role will support our Aftersales Parts team with reviewing dealer warranty claims, inspecting and managing returned defective parts, coordinating with warehouse/logistics/technical teams, and maintaining claim and quality data to support aftersales operations and continuous improvement. Your day-to-day duties will include but not be limited to:
Dealer Claim Review and System Processing
Based on the photos, fault information, and claim details submitted by dealers in the system, determine:
* Whether parts replacement is required
* Whether defective parts need to be returned
* Whether the claim meets warranty/claim standards
Defective Parts Receiving and On-site Inspection
* Receive defective parts returned by dealers
* Conduct appearance and basic issue inspections on returned parts
* Verify whether the returned materials match the claim information in the system
Defective Parts Warehouse Management
* Classify defective parts and freeze them in designated defective-part areas
* Manage defective-part inventory records and stock statusConduct regular inventory checks of defective parts
* Support subsequent scrapping, return, and quality analysis processes
Cross-functional Coordination
* Coordinate with warehouse teams on replenishment, replacement parts, and inventory handling
* Track the transportation status of returned defective parts with logistics teams
* Work with technical teams to confirm special quality issues
* Assist headquarters in collecting quality data and providing case feedback
* Data and Reporting
Generate Monthly Claim/warranty Data Reports, Including Statistics On
* Claims/warranty cases
* High-frequency defective parts
* Dealer return reason
* Defective-parts inventory status
Support quality improvement initiatives and after-sales operational analysis.
Requirements
* Automotive industry experience is preferred.
* Quality inspection experience is preferred.
* Experience with WMS systems and handheld scanners is an advantage.
* Basic Excel skills for data checking and analysis are preferred.
* Familiarity with common automotive parts, including engine parts, wiring harnesses, and body panels.
* Able to identify defective products and apply basic quality standards.
* A proactive attitude and willingness to follow processes, report issues, and support continuous improvement.
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