Customer Service Representative
SNSW Clerk Grade 3/4- starting annual salary $71,959 plus superannuation and leave loadingEmployment Type: Ongoing Part Time- 20 hours per weekPart Time Temporary up to 12 months- 20 hours per week
Digital Service Representative
SNSW Clerk Grade 2/3 - starting annual salary $62,500 plus superannuation and leave loadingEmployment Type: Part Time Temporary to Jan 2017- 20 hours per weekLocations: Eastgardens
Recruitment Location
Due to limited public transport access to this site, the role requires the ability to travel independently to the Eastgardens location for each scheduled shift.
About you
Are you someone who thrives in a fast-paced, customer-focused environment? Do you love creating meaningful face to face experiences and helping people solve problems with empathy and efficiency? If you're passionate about delivering exceptional service, enjoy being the go-to person for advice and support, and take pride in making a real difference in people's day, then this is the role for you!
You'll be at the heart of our customer experience, handling a variety of enquiries and complaints with confidence and care, ensuring every interaction reflects our commitment to excellence.
What You'll Bring
To succeed in this role, you'll need:
* A natural flair for customer service and strong communication skills
* Sharp attention to detail and the ability to manage complex enquiries
* Intermediate computer skills and confidence navigating multiple systems
* A clear understanding of handling confidential and personal information responsibly
* A collaborative mindset and a commitment to team success
Your Impact
As the welcoming face of our Service Centres, you'll bring energy, warmth, and a genuine passion for helping others. Your ability to connect with customers and work seamlessly with your team will set you apart.
Operating hours
In our Service Centres, hours vary between locations. You can check the opening hours for each Service Centre here. Flexibility is required to work on a rotating roster between the Service Centres operational hours which may include Saturdays. The Service NSW Award hours are 6:30am – 7:30pm (Monday to Friday) and 7:30am - 3:30pm (Saturdays). In some situations, you may be required to work during these hours. Part-time – minimum 14 hours per week (Monday to Friday). Full-time – 70 hours per fortnight. Hours are also subject to change based on the needs of the business.
What we offer
Personal development – excellent development opportunities for someone ready for the next step in their career! Excellent career growth and learning development opportunities.Access to health and well-being programs - Including Fitness Passport and EAP (Employee Assistant Program) - Wellbeing programs and resources available
Equal Opportunity
We are an equal opportunity employer.
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