Senior Quality Analyst ( madarin speaker)Senior Quality Analyst ( madarin speaker)3 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Role: Senior Quality Analyst (Mandarin Speaker)Location: Kuala Lumpur Sentral, MalaysiaStart Date: ASAPWork Schedule: Rotational ShiftsExperience: 2+ years as a Quality AnalystEducation: Diploma or aboveSalary Range: RM 8,000 – RM 9,500 monthlyWhat You’ll DoConduct quality assessments of customer service interactions (voice, chat, email) to ensure compliance with policies and standardsProvide detailed coaching and feedback to agents, driving performance improvementsDevelop and refine QA guidelines, processes, and scorecardsMonitor and analyze trends, delivering insights to optimize moderation strategiesCollaborate with training, operations, and product teams on best practicesHandle escalations and complex cases requiring advanced judgmentMentor new hires and foster a culture of continuous improvementWhat We’re Looking ForLanguage: Fluent in Mandarin (verbal & written)Technical Skills: Experience with M365 Exchange Online, SharePoint, Teams, and IntuneAnalytical Mindset: Strong data interpretation and reporting skillsLeadership: Demonstrated ability to coach, plan, prioritize, and manage a small team under pressureSoft Skills: Excellent communication, attention to detail, and problem-solving aptitudeSeniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionQuality AssuranceIndustriesStrategic Management ServicesReferrals increase your chances of interviewing at Insight Talent by 2xSign in to set job alerts for “Senior Quality Analyst” roles.Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week agoSenior User Fraud Quality Analyst (ShopeePay)Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks agoKuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia 1 week agoFinancial Reporting - Quality & Compliance (Senior Analyst)Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 7 months agoFinancial Reporting - Quality & Compliance (Senior Analyst)Taman Wilayah, Federal Territory of Kuala Lumpur, Malaysia 2 weeks agoProcess and Reporting Excellence ManagerSenior Associate, Quality Assurance Analyst | TNG DigitalWP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks agoKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 months agoSenior Engineer - Quality Assurance/Quality Control 1Petaling Jaya, Selangor, Malaysia 2 months agoKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month agoKuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia 4 days agoWP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 months agoSenior Quality Assurance Engineer HybridPetaling Jaya, Selangor, Malaysia 4 months agoADSEO Safety Ops Quality Analyst - Tagalog SpeakerKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week agoADSEO Safety Ops Quality Analyst - Burmese SpeakerKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week agoCloud Support Quality Analyst (Cross-Functional Role – Bilingual English/Japanese or English/Korean)Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month agoIT Analyst, Senior Associate - EY Global Tax E-invoicingKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks agoAnalyst, Finance Product & Data IntegrationWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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