**Peppers Gallery Hotel **is a historic 4 star boutique hotel located within the buzzing New Acton Precinct. Bosting an awarded Italian restaurant, 2 conference rooms and an intimate cocktail lounge, we are reknonwned for indivual and personalised guest experinces.
We are seeking a talent and motivated customer service superstar to join our vibrant Front Office Team as a Guest Service Agent in a casual capatiy.
**As our next Guest Service Agent, you will**:
- Deliver service excellence, from check in to check out and everywhere in between
- Often be the first point of contact for guests and visitors
- Be responsible for completing a wide variety of front office tasks, which will ensure that every day is different from selling the hotel's facilities to taking reservations and maintaining guest accounts
- Provide guests and visitors with local information from your vast array of knowledge regarding the neighbourhood attractions and amenities
**What we are looking for**:
- The ability to work under pressure, multitask and think on your feet to quickly resolve issues is required
- Strong communication skills and pride in personal presentation
- A passionate person who is able to make both their colleagues and guests smile
- Someone with apparent energy and a positive attitude, that they will bring with them to every single shift
- A genuine customer service focus and a strong dedication to always making our guest's smile during their stay
**Why work for Accor?**
With over 400 hotels in Australia and New Zealand, and over 5000 globally, Accor offers limitless opportunities to grow your career within a supportive network of likeminded professionals.
Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun.
Take advantage of special team member rates from as little as $60 per night and experience our properties as a guest.
Accor's COVID-19 Vaccination Policy applies at designated Accor locations. Peppers Gallery is not currently a location where COVID-19 vaccination is mandated by the Accor COVID-19 Vaccination Policy. Except in rare cases where an exemption may apply, COVID-19 vaccination will be required if the location is declared a mandatory COVID-19 vaccination workplace in the future.
**Job Type**: Casual
**Salary**: From $23.52 per hour
**Benefits**:
- Employee discount
- Professional development assistance
- Referral program
Schedule:
- Afternoon shift
- Day shift
- Evening shift
- Morning shift
- Night shift
- Shift work
Supplemental pay types:
- Overtime pay
- Penalty rates
Ability to commute/relocate:
- Invermay, TAS 7248: Reliably commute or planning to relocate before starting work (required)
Work Authorisation:
- Australia (required)