Customer Service & Logistics Coordinator
Location: Sunnybank Hills, Brisbane
Employment Type: Full-time, Office-based
Kellys Distributors, a leading supplier and distributor, is seeking a proactive Customer Service & Logistics Coordinator to join our team at Sunnybank Hills. This office-based role is ideal for someone who is detail-oriented, enjoys problem-solving, and can confidently handle customer service and logistics administration in a fast-paced environment.
Key Responsibilities
* Create online orders on a daily basis, check suburb, notes and delivery instructions.
* Guide and support customer to place order via website & report any issues to the relevant parties to rectify the issues.
* Create, check and update consignments for online orders.
* Check and update all consignments via Courier Tracking
* Generate all invoices for local pick ups and email customer for pick up.
* Check courier invoices, rectify shipping costs, weight charged for each consignment and rectify discrepancies.
* Liase with Courier companies and claim for credits on shipping invoices for damaged goods in transit.
* Work with courier support teams for any disputes and concerns on order tracking and shipping.
* Guide customer to use mobile apps and report and test any mobile app issues.
* Email monthly brochures- Local, vending and CD
* Follow up on overdue accounts on daily basis.
* Respond promptly to customer inquiries on mail and phone in a timely and professional manner and provide exceptional service to drive customer satisfaction and retention.
* Create and maintain new customer records in the system.
* Provide support and information to Sales Representatives and customers.
* Review and file delivery notes (POD) on a daily basis.
* Advise prospective, non-active and current customers by answering questions and addressing concerns about company's products.
* Handle daily transport bookings with transport companies.
* Chase daily declined credit card payments and take necessary action.
* Manage and reconcile Linkt / E-Toll accounts monthly.
* Process daily customer orders, verifying delivery details and instructions.
* Track consignments and update courier information.
* Handle daily transport bookings and liaise with freight companies for pickups.
* Assist the Managing Director and General Manager with ad hoc and administrative tasks.
Other Duties / Learning Scope
* Gain proficiency in the ERP system, workflows, and processes.
* Learn the financial sales booking system (FT).
* Manage daily manual and online transport bookings (e.g., Toll, Bluestar, etc.).
Qualifications & Skills Required
* Previous experience in customer service, administration, or logistics support preferred.
* Strong communication skills (phone and email).
* High attention to detail with problem-solving abilities.
* Competence in using computer systems, MS office packages (Proficiency in MS Excel/Spreadsheets is added advantage) and online portals (training provided).
* Ability to manage multiple tasks and work under deadlines.
* Reliable, team-oriented, and proactive in approach to learning.
What We Offer
* Office-based role in Sunnybank Hills with free on-site parking.
* Supportive and collaborative work environment.
* Training provided on systems and processes.
* Opportunity to grow within a well-established distribution business.
#J-18808-Ljbffr