Your impact makes a meaningful difference, and we're committed to supporting your professional and personal goals.
You'll also have access to flexible benefits designed to support your wellbeing and growth, including:
* From March 2026, typical earnings increase to $75,077 p.a. + super, with opportunities to earn above $95K p.a. + super
* Hourly rates increase as you achieve Correctional Officer Level 2 and Level 3
* 5 weeks annual leave
* Enjoy a 7-day fortnight roster with excellent work life balance
* Uniforms and lunch provided
* 24/7 access to medical & mental health support via Sonder
* Flexible salary packaging options
* Ongoing career progression and development opportunities
* Certificate III in Correctional Practice, fully funded while you earn
* A supportive, team-first environment with trusted leadership
Make an impact at Serco
As a Correctional Case Officer, you will play a key role in supervising, managing, and supporting inmates while ensuring safety, security, and rehabilitation in a respectful and structured environment. You will work in Clarence Correctional Centre helping inmates prepare for reintegration into society.
In this role, you will:
* Supervise and manage inmates while promoting rehabilitation and reintegration
* Conduct searches, monitor inmate activities, and maintain a structured, secure environment
* Use communication and problem-solving skills to defuse tense situations and maintain order
* Work closely with multidisciplinary teams to ensure inmate welfare
Serco is a place for you
You could be a great fit if you have:
You don't need experience, just the right mindset. We'll provide full training!
* Willingness to complete Certificate III in Correctional Practice (fully funded)
* Strong communication, empathy, and resilience
* Ability to stay calm under pressure and solve problems with sound judgment
* Physical fitness to meet role demands
* A valid Driver's Licence
As this is a position of trust, shortlisted candidates will undergo a Police Check and full probity assessment.
We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans and people with disability.
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