Are you a technical expert looking for a challenging role where you can utilize your skills to deliver innovative solutions? At KMTech, our mission is to provide top-notch technology support to help our clients thrive. We re a high-performance team that thrives on collaboration and accountability.
Key Responsibilities:
* Provide advanced technical support for IT incidents and service requests, troubleshooting complex issues across systems including Microsoft 365, Azure Active Directory, VMware, and Windows Servers.
* Maintain accurate documentation in our systems, ConnectWise and IT Glue, and contribute to our knowledge base.
* Coach and support junior technicians, sharing expertise and encouraging continuous improvement.
Requirements
* Proven experience in a Level 2 IT support or managed service environment with strong customer service and communication skills.
* Technical proficiency in Microsoft 365 administration, Azure, Networking, Fortinet, Cisco LAN WAN Virtualisation, VMware, HyperV, Operating Systems, and remote support tools.
About the Role
This is an exciting opportunity to work in a dynamic team where you will be able to grow and develop your skills. You will have the chance to make a real impact and contribute to our success.