We are seeking a highly motivated and skilled Application Technician to join our team. As an Application Technician, you will provide courteous and prompt operational support relating to assigned application systems, ensuring minimal customer impact and swift resolution of issues.About the RoleIn this opportunity as an Application Technician, you will:Provides skilled technical support, with minimal supervision, using proactive problem management, in order to deliver high service levels as well as follow through on root cause analysis and resolution of problemsProvides solutions in developing, configuring, or supporting client systems, monitoring and/or troubleshooting in order to fix a problem and communicate the changes effectively while confirming expectations with the customerProvides technical guidance to less experienced analysts, including, but not limited to, editing, reviewing and approving fellow team member’s SQL modificationsProvides a sound level of technical and subject matter expertise in one or more technologies and serves as a point of escalation for technical issues related to specialtyAssists in the reduction of the number of incidents as well as decreasing resolution times by providing high-level trouble shooting on technical issues while still respond to client’s basic system questions and how-to inquiriesAssists with production of technical documentation for assigned tasks and projectsWorks as part of an international team to analyze data that supports global trade operations of clientsWorks closely with various operational, project, development and product teams to fully support environments and maintain serviceWorks on small complex projects/issues that require a singular area of expertiseEffectively responds to and resolves client sensitive case escalationsMinimizes service disruption, ensures adherence to Service Level AgreementsCommunicates with clients to provide excellent customer serviceProvides input to records, quality systems and management reports as requiredFollows standard and influences continuous improvement of standardsOther duties as assigned Technical /Professional Skills & CompetenciesAbout YouYou’re a fit for the role of Application Technician if you have the following required qualifications:3-5 years of experience in a technical environment with a focus on customer serviceBachelor's degree in Computer Engineering, Computer Science, Information Technology, or MathStrong understanding of technical concepts, including: Web-based software platforms, SQL, Microsoft suiteModerate to advanced technical experience, including familiarity with development code and ability to recognize design problemsStrong mentorship and training skills, with the ability to serve as an escalation point for team membersSuperior analytical, problem-solving, and troubleshooting skillsExceptional attitude towards customer service and excellent verbal and written communication skillsAbility to work independently and in a team environment, with awareness of programming concepts, database usage, and internet-based applicationsRelevant technical certifications preferred but not required#LI-SC1What’s in it For You?Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.Making a Real-World Impact:We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.About UsThomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.Learn more on how to protect yourself from fraudulent job postings here.More information about Thomson Reuters can be found on thomsonreuters.com.
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