Drive Transformation. Deliver Excellence.
This is a unique opportunity to enhance service delivery, boost operational efficiency, and align strategy through smart frameworks, evaluation, and reporting. We seek an experienced professional to lead organisation-wide transformation.
The Role
* Embedding systems thinking and performance measurement across teams
* Driving a culture of innovation and continuous improvement
* Facilitating workshops and capability-building initiatives
* Leading end-to-end service reviews to enhance delivery, reduce costs, and boost revenue
* Integrating customer insights into service redesigns
* Preparing high-quality reports, presentations, and business cases
* Aligning service reviews with corporate planning and reporting
* Monitoring outcomes from the Financial Sustainability Roadmap
* Managing consultants to ensure quality insights and tangible results
* Overseeing benefit realisation reporting across financial and non-financial metrics
About You
* You hold a relevant Tertiary Business or Project Management related qualification and/or demonstrated relevant experience.
* You have demonstrated expertise in service planning, strategic analysis, or business improvement within a complex organisation.
* Your proven ability to lead and deliver high-impact projects is second to none.
We are seeking a dynamic Senior Business Improvement Officer who possesses a strong background in business improvement, excellent communication and project management skills, and the ability to drive change and deliver impact.