Job Overview
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We are seeking an experienced Technical Services Specialist to join our team. This role involves delivering and installing products, diagnosing reported problems, reviewing and contributing to product documentation, and planning and practicing for system implementation and upgrade projects.
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About the Role
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This position requires in-field experience with technology products, proven experience installing and supporting complex IT systems, hands-on hardware and software system level troubleshooting, and an understanding of wireless and radio propagation principles.
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Key Responsibilities
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1. Delivery and installation of products to customers
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2. Diagnosis of reported problems
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3. Review and contribute to product documentation
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4. Repair embedded computer systems hardware
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5. Plan and practice for system implementation and upgrade projects
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Requirements and Qualifications
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To be successful in this role, you will have:
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6. In-field experience with technology products
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7. Proven experience installing and supporting complex IT systems in the field
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8. Hands-on hardware and software system level troubleshooting
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9. An understanding of wireless and radio propagation principles
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10. Proven analytical and problem-solving abilities
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11. An ability to clearly communicate technical concepts
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12. Willingness to learn new technologies and new ways of approaching projects
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Benefits and Culture
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We offer a competitive salary package, company biannual bonuses, discounted Medibank health insurance policy, wellness program access to Employee Assistance Program, generous uniform supplied full PPE, continuous training and upskilling with real career development opportunities, and exclusive staff discounts on Hitachi goods.
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Our supportive management values your input in finding new and improved ways to achieving success, and we believe that success comes from the partnership of our market-leading products and the quality of our people.
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We are an equal opportunity employer, do not discriminate, and wholeheartedly value diversity at our company.