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Our Digital Buildings Business creates integrated, multi-layered solutions that specialize in combining building services and intelligent automated systems. Our solutions enable owners, end users and custodians (Commercial buildings, Hospitals and Data Centers) to monitor, meter and control their assets in real time, reducing consumption and improving reliability and quality.
The Opportunity
Based in Perth, the Service Delivery Manager will report to the Regional Services Manager and lead a team of service technicians, engineers and specialists across HVAC, Controls, Energy Monitoring, Networking, Security, Cyber Security and Systems Integration. The role also involves identifying opportunities in field quotes and small works.
Your Key Responsibilities
* Deliver service and maintenance with a focus on client relationships and excellence.
* Support the development and progression of all people within your team.
* Maintain strong relationships with key customers to drive recurring work: maintenance, callouts, field quotes and SMWX.
* Communicate with staff to foster loyalty and retention whilst ensuring safe work practices and performance.
* Ensure maintenance schedules for contracted sites are completed and closed within the month allocated.
* Run operational meetings with customers and technicians to review and follow up maintenance status, works in progress, outstanding quotes and invoices.
* Manage and deliver on service operations' key metrics including utilization, maintenance commitment and NPS.
* Provide technical advice and support to the team of service engineers.
Why You
You are someone who gets excited by innovation. You are highly driven, collaborative and passionate about the work you do. In addition, you possess the following relevant skills:
* Tertiary/trade qualifications in an engineering related discipline or a business qualification.
* Exposure to contract and portfolio management, including financial responsibility and key deliverables.
* Knowledge of customers' technical operations and the ability to offer value‑added solutions and proposals.
* Strong communication skills with an expectation to deliver value propositions.
* Support tender submissions, presentations and trainings to external and internal stakeholders.
* Ensure Key Performance Indicators are met across the team.
* Excellent report writing and delivery skills.
* Strong PC skills in Excel, Word and Office.
* Sound organisation and time‑management skills.
* High level view of NABERS, Energy, Water & Indoor Environment Quality (Preferred).
* High level view of Building Management Systems (BMS) (Preferred).
* High level understanding of Information Technology principles such as cybersecurity, networks and servers (Preferred).
Benefits of Working for Schneider Electric as a Service Delivery Manager
The list is long but includes a competitive salary package, access to our employee share plan, salary continuance insurance and a truly flexible work environment with opportunities to work remotely, on‑site at customer locations or in our SMART Macquarie Park office, including an on‑site gym.
* Competitive salary package
* Flexibility at Work and Global Family Leave
* Option to participate in our Share Program, with discounts and company contribution for employees
* Potential opportunity to purchase further annual leave
* Discounts at major vendors such as Clipsal, JB‑HiFi and Hoyts through our employee rewards schemes
* Continuous training on Schneider products
* Exposure to a market leader in sustainability and automation
* Working in a well‑balanced team and inclusive environment
We're a great place to work but we are continually striving to be the best place to work. Join us and see how
Apply today
All applicants must have working rights in Australia at the time of application and will be required to provide documented evidence if selected for interview.
Schneider Electric does not accept unsolicited resumes/candidate profiles from external agencies or suppliers. If any candidates are submitted in an unsolicited manner, we will consider this as a direct candidate application to Schneider Electric and no fee will be payable.
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviours are the foundation for creating a great culture that supports business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.
We are looking for IMPACT Makers – exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification and digitisation.
Become an IMPACT Maker with Schneider Electric – apply today
€36 billion global revenue
• +13% organic growth
• 150 000+ employees in 100+ countries
• #1 on the Global 100 World's most sustainable corporations
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and inclusion is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.
At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders.
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status or any other legally protected characteristic or conduct.
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