Role Overview
Key Responsibilities:
* Engage with third-party debtors to negotiate successful debt recovery in a respectful manner, ensuring quality service to customers.
* Exceed customer expectations with consistent positive experiences that build loyalty.
* Determine liability and negotiate debt repayment outcomes to maximize financial benefit for the organization.
* Process recovery claims accurately and respond promptly to customer needs while adhering to industry standards.
* Understand and adhere to requirements related to financial hardship, including dealing with customers experiencing vulnerability.
About You:
* Experience in claims management within a complex general insurance environment is essential.
* Effective planning, prioritization, and task organization skills are required to manage competing demands and resources effectively.
* High attention to detail is necessary for thorough and accurate completion of tasks.
* Proficiency in technical aspects, including systems, software, databases, reporting, and communication tools, is required.
* Excellent verbal and written communication skills, negotiation skills, and empathy are essential for achieving optimal commercial outcomes.
* A passion for leveraging emerging technologies to stay ahead in the digital landscape is beneficial.
Benefits:
* Inclusive culture: A supportive team focused on customer outcomes encourages employees to bring their authentic selves to work every day.
* Flexible work-life balance: Enjoy flexible and remote work options, workplace adjustments, and support for maintaining a healthy work-life balance.
* Career development: Access mentoring, development, and global mobility opportunities for growth and success, including over 10,000 learning resources.
* Financial and well-being perks: Discounts on various products and services, plus financial wellness initiatives and employee benefits.