Accor is a world leader in the hospitality industry, present in over 110 countries.
The group has a diversified portfolio of brands that cater to various customer needs, including luxury and high-end offers, mid-range and economic options, exclusive lifestyle concepts, venues for shows and entertainment, clubs, restaurants and bars, private residences, shared accommodation, concierge services and co-working spaces.
With more than 65 million members benefiting from the group's complete loyalty program, ALL - Accor Live Limitless, the company offers an extensive range of services to its customers.
Key Responsibilities:
1. Prepare detailed reports showing occupied, vacant, check outs and out of order rooms for the Housekeeping Department as required
2. Assist the Head of Department with the productivity, motivation and development of all line Team Members within the Housekeeping department
3. Be accountable to the Head of Department for maintaining the department's efficiency, ensuring all tasks are completed according to the company standards
4. Coordinate all work activities on a shift-to-shift basis, ensuring all department procedures are followed and daily tasks are completed according to the company standard
5. Conduct daily departmental meetings to brief Team Members on activities and discuss any issues relevant to the shift
6. Provide a complete and accurate hand over between shifts, communicating any requirements for subsequent shifts
7. Assist in the preparation of housekeeping rosters, ensuring that optimum number of Team Members is achieved while considering visa conditions and working rights
8. Assist in the recruitment and selection of Team Members for the department, when required
9. Organise skill training for housekeeping team members in conjunction with the Talent and Culture
10. Implement strategies to increase the department's productivity and morale in conjunction with the head of department
11. Communicate with all departments in the property to ensure a smooth flow of work
12. Prepare accurate reports as required by the head of department
13. Conduct regular checks of all areas of the property to ensure that all facilities are being cleaned and maintained according to health and safety regulations
14. Assist in controlling of all housekeeping inventory, including chemicals, linen and supplies
15. Assist in controlling of all housekeeping team member uniforms, ensuring adequate supplies are available
16. React professionally and in a timely manner to all guest complaints, ensuring that follow up is completed and the Executive Housekeeper is informed
17. Recommend strategies to improve Guest comfort and experience
18. Daily check and maintain team members grooming standards
19. Liaise closely with the Front Office Manager and the Maintenance Manager to ensure a quick change over of rooms
20. Liaises with outside contractors with regard to laundry and cleaning material services in the absence of the Executive Housekeeper
21. Participate in scheduled training and development programs provided by the property to improve self and department standards, and attend departmental meetings as required
22. Conducts timely performance development appraisals for housekeeping team members
23. Assist guests with all enquiries and complaints and provide accurate information to guests about property facilities and features
24. Be trusted to follow correct procedures for all lost property items and ensure housekeeping team members are aware of procedure
25. Ensure all team members (and self) handle all amenities, chemicals and equipment according to specific instructions and health & safety standards
26. Ensure all Team Members are fully trained in property fire & emergency procedures and all fire wardens attend training as required