Role Overview
The Clinical Expert Support Specialist role is a key position within our Electrophysiology business, providing expert clinical products and technical assistance to physicians and EP lab staff.
Key Responsibilities
* Attend and successfully complete the Clinical Expert Support training program without exception, including co-travel case coverage.
* Collaborate with team members and other internal and external partners to achieve common goals.
* Understand the dynamics of an EP lab environment, including interactions with physicians, nurses, technicians, clinical staff, hospital administrators, and other stakeholders.
* Prioritize and respond to requests in a high-stress environment, ensuring efficient and effective delivery of services.
* Manage administrative tasks, including account documentation, compliance training requirements, expense reporting, and company system input.
Skills and Qualifications
To succeed in this role, you will require excellent communication and interpersonal skills, as well as the ability to work effectively in a fast-paced environment. You will also need to be able to understand and interpret complex medical information and provide expert support to clinicians and laboratory staff.